Stuck on loading screen (Leviathan)

[RhapsodyElsmeth]

If it helps anyone gather data, I'm with Cox Communications, but....it's not an issue on our end. I have done all the suggested steps (prior to talking with support, and after just for good measure). I reset my internet. On the character screen, my connection status is good. I have created another character on a different server to see if it was the download itself that had somehow gone corrupt. Nope, other servers are peachy. I even shut down my PS4 for a bit and rebooted it. I have done every single standard IT fix-it method, and nothing worked.

Obviously it's an issue on SE's end. I work in a similar field as support. Half the people there don't ACTUALLY know what they're doing. They give standard responses and go to their supervisor if they need more detailed information. These people's jobs are to keep people's heads cooled. It would be massive if they at least put a notice that they are AWARE of an issue on their part and are looking into it. But right now, the best they have is "We fixed it 3+ hours ago". That's not good enough for a game that requires a subscription to play.

[KageSama]

Tried to logging again after a few hours still nothing. My subscription comes up for renewal in three days as well. Pretty bad timing SE.

[jmeyer2039]

If there are truly fewer than 100 players on the entire server, wouldn't that set off an alarm? Do they not have the ability to see the current server traffic?

[Lilyanna]

Tried to logging again after a few hours still nothing. My subscription comes up for renewal in three days as well. Pretty bad timing SE.

lol, same. I have been thinking about going back to previous MMO I've played ... ESP now since they wont even acknowledge that there is a problem when there clearly is one.

[Ronove]

Cant really think of any cause other Server congestion or DDosing. Being stuck in a loading screen simply tells you that. Their server is too congested to fullfill your port request in order to enter "x" zone you want to port to in game. Alot of people must have sub after that free login week, but they didn't realized about the population and the congestion it will bring on the server.

How is it server congestion though if there are less than 100 people online (according to some posts here)?

Yeah, loaded on my alt (who is in a housing ward!), and according to the player search there are 87 people online (not counting any in dungeons).

[DirtyTalk]

Agent Haley: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Levi u cannot leave the housing zone *besides dungeon que* or u get the endless loading screen
You: http://forum.square-enix.com/ffxiv/t...than%29/page10
You: is the current forum tab u guys are deny exists
Agent Haley: Please hold while I look into your issue.
You: ATM hubby is on his main through a diff ISP server than me as well before u do the whole ISP is the issue
You: I am digis he is comcast
Agent Haley: I actually need to transfer you over to tech support one moment please
You: yup
You: sooo
You: another 2 hr wait?
Agent Haley: we have only been open an hour. Please wait while I transfer you
Agent Haley has disconnected.
Agent Jordan: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: yup
Agent Jordan: Hello. I am currently performing a "Trace-Route" connection test to your Public IP address to see if there may be a communication error to the SE servers/data centers.
You: feel free to but u may wanna do it to everyone regiestered to SE levi server except the umm ec i ask hubby how many on atm and stuck in "housing zones ONLY" just for u
You: there are a grand total of 89 on all of levi server which EVERY single one is in housing server ONLY, levi beds, goblet ect
You: hubby being one of them couse i warned him
You: suggest u look at http://forum.square-enix.com/ffxiv/t...than%29/page10 before u keep blaming isp
You: people posted more than enough proof and cause your issue is around the main zones not ISP
Agent Jordan: We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management.
Agent Jordan: And as it turns out, there definitely seems to be a connection issue. It seems, as your ISP is attempting to connect to certain "Hops", the connection requests are "timing-out", which definitely is causing your inability to re-connect to the server.
Agent Jordan: Out of 30 Total "Hops", you're losing connection at #8, #11, #14 through #30. This is proving to no longer be an issue with the game or your PC, but rather with your Network settings. This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: well probably not help i am stuck on your "now loading" screen
You: no offence my roomate own the whole internet company he already trouble shooted it public IP everythin NO firewalls are up everything is down on my end
Agent Jordan: The exact locations/servers that are losing connection are the following:

ae16.cr2.lax112.us.zip.zayo.com

zayo-cl.lax12.us.zip.zayo.com

63-248-120-3.static.boil001.digis.net
Agent Jordan: This is something that Square Enix cannot fix as we are not an Internet Service Provider. You will need to request your ISP to have your network settings re-routed.
You: so the fact I can lon into ANY server but Levi now means nothing thats cute
You: and the fact that the ONLY people able to get on Levi server are all in housing zones only becouse ONCE we leave we get the loading screen of doom
Agent Jordan: Yes, many user have been contacting us and the issue tends to fall with the same disconnection issue with certain zayo.com servers.
Agent Jordan: This is something that your ISP will need to re-route on their end to alleviate your "loading" issue.
You: and then how we fix "your" issue
You: and i will b posting said info onto forums along with this chat - my persion info
Agent Jordan: Please also ensure that the following port ranges have been opened and forwarded as well:

▼TCP
54992～54994,55006～55007,55021～55040
You: yes they are all opened I contacted u in the past
You: nope why i no longer use firewalls couse your game is full of idiots as managment as far as i can see when it comes to the blame ISP
Agent Jordan: Great. So, you just need to contact your ISP and have them perform a Trace Route to check the "request time-outs" on your communication.
Agent Jordan: We appreciate your feedback. It will be forwarded to the appropriate departments.
You: k then roomate doing it now since he does own the net company
Agent Jordan: Great.
Agent Jordan: Are there any different issues I can assist you with right now?
You: besides your guys game being broken and a clear view of your lack of tech abilities nothing at all.
Agent Jordan: Thank for the continued support!
You: sorry take that back levi server only being broken
Agent Jordan: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan has disconnected.

[DirtyTalk]

there was the wonder convo consisting of no support and no ability beyond we will forward the issue

[Hinderer]

Yeah, I am also stuck on the loading screen. I am will Rogers in Canada. I called my ISP and they said there was no problem. It is definitely an issue with the server. It is rather disappointing, as I only have a couple hours to play, and would really like to get into the world and take advantage of my time available.

[DirtyTalk]

Anyhow hope that helps or lack of helps anyone had no private info posted rlly so that is all 100% convo

[MaaJuice]

i was able to get in then i got stuck in a load loop also....quit out, then came to get back in and now im in load looooooppp land