Based upon suspsicious....

[Emilya]

Based on what?

Here is my problem : EVERYtime I log in, I get this message that ''based upon suspisicious blabla , I need to restart my password. ''

Why?

I have a laptop that NEVER moves out of my house, SAME ROUTER, SAME INTERNET CONNEXION ( Anyway, there is none other available where I live.. ) and EVERYTIME I log on, I have to open email and change password... I gotten 13 email in the last week..

Is there a way to fix that?

Thank you.

[Kaitlen]

Get a token or a software token (smartphone) for one-time password. You'll never get that again.

Your ISP must change your public IP address a lot for that to happen so much.

(Or, someone is really trying to log into your account from somewhere else.... )

[MeiUshu]

yes me too, I get that message, I just change my password and there I go, but equally is true that I would like to know what has been tried so that I can eventually ask a check on who is trying to use my ID ...and not just a vague message saying *based on suspiscions*"...I understand the risk but if well work together is better...

mei

[worldofneil]

More than likely no one is trying to log in as you. It's just a generic message and it'll trigger every time you try and login with an IP address different to the one that your previous login used.

The only solutions to this are to either talk to your ISP to get a static IP address that won't change (won't help if you try and log in at a different place though) or just add a security token to your account as mentioned above (either software on your smartphone or hardware based). When you have a security token on your account it no longer does the IP address check.