I think that the Forums are working as intended.

Yoshi, Dev Team and Reps give us info and we give them feedback (positive and negative).

We give Yoshi, Dev Team and Reps suggestions (positive and negative) and they give us feedback.

Do our responses sometimes get heated? Yes.
Are our posts sometimes juvenile? Yes.
Are some of our ideas stupid, unrealistic and/or impossible? Yes.
Do some good ideas get noticed by the Devs and even implemented? Yes.
Are the Dev/Rep posts always what we want to hear? No.

FFXIV is still a work in progress and SE is utilizing us as beta-testers and as an integral part of the Development Process through feedback & suggestions. I for one, find that extremely cool it's just that some folks get all butt-hurt when others don't agree with their ideas.

It's Human Nature I guess. We argue over Politics, Religion, Sports, Video Games and everything else under the sun. The best we can ever hope for is that the folks in positions to effect change listen to all sides and make the best possible decisions, which usually involves Compromise ( a dirty word in today's world).