PLEASE Learn from your mistakes......

[Azurymber]

WTF? SE has been communicating with us, hell they actually started to release patch notes before that actually patch and they took in our concerns after 1.18 and made some quick changes in 1.18a. Also they haven't been rushing things, 1.18 took like 3 or 4 months to come out and 1.19 is taking about two months, and 1.20 may take two months as well.

IMO they're doing just fine. If SE wasn't doing these "drastic" things, then people would be complaining that SE wasn't doing enough. Also people are gonna get mad at whatever they do in this game, because they're letting people play this game while they're fixing it. Just be glad they're letting you keep your sh** instead of deleting your character when they finally charge. Let the Devs do their job, they already know that if we don't like something we'll let them know.

SE communicates like this:
"We decided to implement this in 1.19.. here are some vague details."
and 10min later on the forums
SPECULATE SPECULATE RAGE RAGE RAGE SPECULATE RAGE END OF THE WORLD

whereas SE should be communicating like this:
"We have decided to implement x. Here are some key details. We know you may have concerns about x, y, z. This is how we will address them. We apologize to anyone who is being negatively effected by this.. Heres a list of reasons why we have decided to go this route. We have a team focusing on this aspect. Please post any concerns you have in this thread and like any concerns you agree with and we will take them into consideration, thank you"
edit: this would create one topic that focuses on the debate, remove speculation, and take a lot of the negativity and drama off the general board making the game look less like a failure.

or put another way. the difference is between having game devs just post updates, and having professional public relations managers, marketers, and social anthropologists post updates that suit the culture they are being communicated too and promote a positive community as opposed to the heavily negative community we currently have.

or put another way, its the difference between companies that succeed and companies that fail. There is a reason that companies spend millions on marketing and public relations. And I'm not sure if part of the problem is japanese culture because I know a number of other Japanese companies have had public relations disaster (ex. toyota) and the japanese government has had massive public relations problems over the quake and nuclear crisis.