Friend needs help.

[Kaitlen]

Where is your friend from? IP address matters when registering on the forums. If you are in a country different from where you bought the game, you won't be able to log in.

Of course, there are ways to bypass that.

Never heard this before... I've got an NA and JP account; I reside in Japan but my legacy account is NA. Anyway, I can use both accounts in the US and/or Japan.