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  1. 03-10-2011 05:05 AM #1
    Ryugo
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    Mar 2011
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    Gridania baby
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    Character
    Ryugo Delamour
    World
    Hyperion
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    Pugilist Lv 60

    It won't run on my sister's Laptop

    I have no problem with it, but my sister just can't get it to work.
    It's got all of the minimal requirements, it's actually better than my desktop.
    We tried uninstalling and reinstalling several times.
    It helped a little at first, instead of just crashing, now it almost gets to the character selection screen, then crashes.
    She updated all her drivers and even reinstalled Windows 7.
    I'm completely clueless.
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  2. 03-10-2011 05:11 AM #2
    Grit
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    Could you post the laptop specifications please?

    You can get all of the specs by opening your FFXIV config utility, then hitting the System Information Button. There is a copy to clipboard button at the bottom of that page.

    Also, can you be more specific with exactly where it is crashing and what the error says?
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  3. 03-10-2011 05:14 AM #3
    Ryugo
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    Ryugo Delamour
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    Hyperion
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    Pugilist Lv 60
    I have to call my sister to get the specs, but it crashes after you click "Yes" to the waiver, it loads for about a second then it just says the application stopped running, no source of the problem or anything.
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  4. 03-10-2011 05:37 AM #4
    Ryugo
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    Ryugo Delamour
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    Hyperion
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    Pugilist Lv 60
    Quote Originally Posted by Grit View Post
    Could you post the laptop specifications please?

    You can get all of the specs by opening your FFXIV config utility, then hitting the System Information Button. There is a copy to clipboard button at the bottom of that page.

    Also, can you be more specific with exactly where it is crashing and what the error says?
    Those are my sister's specs.
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  5. 03-10-2011 05:21 AM #5
    Medura
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    Mar 2011
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    Limsa Lominsa
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    Medura Bloodspiller
    World
    Moogle
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    Goldsmith Lv 90
    I got the same problem on my two other computers, i really want a fix for this! At startup after confirming admin, the updater goes black, then it says ffxiv has crashed. One of them got nvidia driver, the other got Ati. Not sure about the specs right now, il check the other computers later and post here.
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  6. 03-10-2011 05:40 AM #6
    Grit
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    The Mobile Intel Series Express graphics chipset is integrated onto the laptop motherboard, and almost certainly does not meet the minimum requirements to run the game. All of it's video memory is shared.

    Sorry to be the bearer of bad news
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  7. 03-10-2011 05:44 AM #7
    Ryugo
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    Ryugo Delamour
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    Hyperion
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    Pugilist Lv 60
    Quote Originally Posted by Grit View Post
    The Mobile Intel Series Express graphics chipset is integrated onto the laptop motherboard, and almost certainly does not meet the minimum requirements to run the game. All of it's video memory is shared.

    Sorry to be the bearer of bad news
    No worries, I'm glad to finally have an answer.
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  8. 03-11-2011 04:42 AM #8
    Nillvast
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    Ryugo,

    We’re sorry about the problems you are experiencing when trying to play FINAL FANTASY XIV, and we’d like to try to help you resolve them. However, we will need more information from you before we can try to resolve your issue. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

    The general forum rules can be found at this link:
    Welcome to Forum: Technical Support!
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  9. 03-11-2011 06:26 PM #9
    Vix
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    Quote Originally Posted by Nillvast View Post
    Ryugo,

    We’re sorry about the problems you are experiencing when trying to play FINAL FANTASY XIV, and we’d like to try to help you resolve them. However, we will need more information from you before we can try to resolve your issue. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

    The general forum rules can be found at this link:
    Welcome to Forum: Technical Support!
    You don't need any more information. Hes got a 64meg integrated video card. That doesn't meet the games minimum specs on the box.
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