I'm all for rare cards being rare, but it's not fun or fair when someone gets Gaius in 20 wins and I'm at 1000+ wins and still no drop.

Not only that, I've been spending my points on gold packs to get maybe one of those 5 stars, and so far nothing. So I've literally been spending my time getting absolutely nothing.

This is what drives people to botting. It's just poor game design. Absolutely no reward for effort, while random Joes walk up, get what they want, and then leave.