Excessive Maintenance

[Avenger]

I'd like to see a couple of things:

1. Scheduling maintenance at the time when the fewest people log in. I'm not sure when this is on the NA/EU servers.

2. Possibly scheduling maintenance at different times of the day so different groups are inconvenienced.

Patch 2.51 maintenance was at 9 PM pacific, tonight's NA maintenance was 11PM pacific, and it seemed like our server was pretty busy. 7AM GMT is probably great for people on GMT (unless they play all night or before breakfast) but couldn't it be shifted a bit later, like during the work/school day?

[TetsuyaHikari]

I'd like to see a couple of things:

1. Scheduling maintenance at the time when the fewest people log in. I'm not sure when this is on the NA/EU servers.

2. Possibly scheduling maintenance at different times of the day so different groups are inconvenienced.

Tonight's NA maintenance was 9PM pacific, and it seemed like our server was pretty busy. 5AM GMT is probably great for people on GMT (unless they play all night or before breakfast) but couldn't it be shifted a bit later, like during the work/school day?

Actually, tonight's maintenance began at 11:00 P.M. PST. It's not exactly primetime for NA players, especially since it's a Thursday, lol. If this was on a Friday or the weekend, you'd be onto something here, but as it stands... Maintenance usually takes place at around this time or a little sooner during the week when it's not as packed anyway.

[Avenger]

Actually, tonight's maintenance began at 11:00 P.M. PST. It's not exactly primetime for NA players, especially since it's a Thursday, lol. If this was on a Friday or the weekend, you'd be onto something here, but as it stands... Maintenance usually takes place at around this time or a little sooner during the week when it's not as packed anyway.

Sorry, I was thinking of the patch 2.51 maintenance, which was 9pm - posted before finishing editing. Tonight mog station was down at 9pm but game maintenance was 11pm pacific. But lots of people who have work or school play in the evening rather than during the day.

[Steve_UK]

I'd rather have a maintanence to fix lag issue's, and other detailed issue's, than to play a bugged game.

They do maintanence at roughly 5-7am my time, which is actually when im awake, and im from the UK, so it does not only affect you, but you also have about 100 other square enix game's that are avaliable also

[Krr]

I'd rather have a maintanence to fix lag issue's, and other detailed issue's, than to play a bugged game.

The last 'emergency maintenance' we had was to make an item freaking dyable. It is honestly a little ridiculous unless what they fix are core system problems that prevent the game from running.

A few maintenances ago we determined that it has nothing to do with when it will affect the least people, as it's the middle of JP prime time every time as well.

Isn't JP primetime like 4AM PST? That'd be right after maintenance ends.

[Nyalia]

The last 'emergency maintenance' we had was to make an item freaking dyable. It is honestly a little ridiculous unless what they fix are core system problems that prevent the game from running.

Err, it was? I thought it was to perform necessary emergency maintenance on the server, and while they were at it, they uploaded a small patch to make an item dyable. Just because that was the only change to the game code doesn't mean that's all that was done during maintenance. Rebooting servers, applying OS updates, updating firewall settings - it could have been any number of things that they have no need or desire to tell us about.

Saying they could have just not done the maintenance or that they could have done it at a different time is making a loooot of assumptions...

[TetsuyaHikari]

Err, it was? I thought it was to perform necessary emergency maintenance on the server, and while they were at it, they uploaded a small patch to make an item dyable. Just because that was the only change to the game code doesn't mean that's all that was done during maintenance. Rebooting servers, applying OS updates, updating firewall settings - it could have been any number of things that they have no need or desire to tell us about.

Saying they could have just not done the maintenance or that they could have done it at a different time is making a loooot of assumptions...

Yeah, they don't include the specifics regarding how they go about handling server stability in the patch notes. The patch notes contain in-game stuff, like that item that was made dyeable. Just because that's all you see in the patch notes doesn't mean that's all that was done, but many are quick to assume that (especially if they really have no experience running a server).

[Krr]

Just because that was the only change to the game code doesn't mean that's all that was done during maintenance. Rebooting servers, applying OS updates, updating firewall settings - it could have been any number of things that they have no need or desire to tell us about.

It was an emergency maintenance "to apply a hotfix." There are pre-scheduled, weekly maintenances that do what you describe. If an emergency maintenance is to address server stability, it is mentioned in the notes. This happened repeatedly at launch.

If the FFXIV servers need multiple "emergency maintenances" a month on top of their scheduled weekly ones to be stable, across two completely different server host sites (one in JP, one in NA), whoever is managing their server architecture needs to be fired.

[UltimateAoe2]

So you would want a unstable server versus a server where you can have most of your problems solved.



Okay.

[Linadae]

So you would want a unstable server versus a server where you can have most of your problems solved.



Okay.

^ This. Please think about what you would rather have before you complain. Broken servers or the occasional inconvenient maintenance to fix it? And before you ask, yes, this is my normal playing time too. To be honest, SE's servers are actually far more stable than some triple A games I could name. There's several that go down off and on for a week after a major patch. We get what? One...two small emergency patches after a major content update? If that?