I think the layout and look is pretty good, and like someone mentioned, it fits well on a mobile phone. As far as the whining and complaining, I think its pretty standard for MMO forums. People that are enjoying the game usually use their time to play the game instead of going to forums, whereas those that have complaints will tend to go to the forums to make those known. There's nothing wrong with that, in my eyes. Sure, it might get annoying to see the same complaints over and over, but hey, I just skip over them and read other threads after a while.