Managed to get through to chat support and this is the length of my conversation.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok
SEE Agent Chris: Hello, I understand you are stuck on a loading screen when trying to access the game.
You: Yep
SEE Agent Chris: We are aware of the issue and are currently investigating. We can only suggest trying to access the game later.
You: And all because the instance servers have crashed.
You: Well when can I expect to play?
You: I will be relaying all this to a forum so that the many players reporting on there will hopefully have an answer.
SEE Agent Chris: We do not have a time scale on when the matter will be resolved and would advise checking the lodestone at eu.finalfantasyxiv.com/lodestone/news/ for updates on the issue
You: Well can there be something posted on there?
You: Even if it is just a ''Hey guys we're really sorry about this we know there is an issue and we're trying to fix it?''
SEE Agent Chris: I will certainly pass this request on
You: So far there has been NO comms from SE's end unless it is about Gold Saucer and I think that's a shame and that just some acknowledgement would keep players happy.
SEE Agent Chris: I do appreciate your frustration and as soon as there is an update there will be more information available
SEE Agent Chris: I am sorry for the inconvenience
You: It's ok just I wanted to contact support just to find out more and well since more isn't known just to ask for acknowledgement of the issue.
SEE Agent Chris: I understand and have passed on your comments. Is there anything else I can help you with at the moment?
You: Nope sadly not just gotta sit this out I guess.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!

So hopefully soon there will be a post about it on the lodestone the reality is there probably isn't. In my initial description of the problem I told them not to tell me it was GS related because I wasn't dumb XD