Stuck in loadin screen.

[Istym]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
You: http://forum.square-enix.com/ffxiv/t...-loadin-screen. Many ppl report same issue fyi
SEE Agent Chris: I'm having a look into this for you now.
You: ty
SEE Agent Chris: So when you try to access the character, the game just says loading?
You: yeah im stuck on loading screen
SEE Agent Chris: Does this happen with only one character?
You: i only have 1 character account atm so unable to test my alt character
SEE Agent Chris: Is your character currently in the Gold Saucer area?
You: yes
SEE Agent Chris: Unfortunately, this area is under heavy congestion at this time and it may not be possible to access it due to it reaching maximum occupancy. We can only suggest trying again later

Not very helpful peeps but still ><

[Craiger]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
You: http://forum.square-enix.com/ffxiv/t...-loadin-screen. Many ppl report same issue fyi
SEE Agent Chris: I'm having a look into this for you now.
You: ty
SEE Agent Chris: So when you try to access the character, the game just says loading?
You: yeah im stuck on loading screen
SEE Agent Chris: Does this happen with only one character?
You: i only have 1 character account atm so unable to test my alt character
SEE Agent Chris: Is your character currently in the Gold Saucer area?
You: yes
SEE Agent Chris: Unfortunately, this area is under heavy congestion at this time and it may not be possible to access it due to it reaching maximum occupancy. We can only suggest trying again later

Not very helpful peeps but still ><

That guy clearly knows nothing about it...

It has nothing to do with Gold Saucer, since a lot of people (including myself) isn't even in Gold Saucer... The instance server has crashed, so he haven't got the notice about that.

[Istym]

That guy clearly knows nothing about it...

It has nothing to do with Gold Saucer, since a lot of people (including myself) isn't even in Gold Saucer... The instance server has crashed, so he haven't got the notice about that.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
You: http://forum.square-enix.com/ffxiv/t...-loadin-screen. Many ppl report same issue fyi
SEE Agent Chris: I'm having a look into this for you now.
You: ty
SEE Agent Chris: So when you try to access the character, the game just says loading?
You: yeah im stuck on loading screen
SEE Agent Chris: Does this happen with only one character?
You: i only have 1 character account atm so unable to test my alt character
SEE Agent Chris: Is your character currently in the Gold Saucer area?
You: yes
SEE Agent Chris: Unfortunately, this area is under heavy congestion at this time and it may not be possible to access it due to it reaching maximum occupancy. We can only suggest trying again later
You: Im sorry but thats a little vague?
You: My whole group had this problem when we commenced the duty finder
SEE Agent Chris: Information is available on the Lodestone regarding this
You: and we were all scattered about the game world
You: not all of us were in golden saucer
You: so therefore there must be another issue no?
You: and we all have same problem unable to log back in
SEE Agent Chris: I can only address your particular issue, and if that is the area you were in this is likely to be the issue. You may also wish to try deleting the game settings folder found in My Documents and log in again, however if the Gold Saucer area was where you were located this is unlikely to resolve your issue and I would suggest trying to log in later
SEE Agent Chris: You should also check the Lodestone for updates regarding the issue
You: do you have a link to the lodestone information you allude too?
SEE Agent Chris: You can find updates at eu.finalfantasyxiv.com/lodestone/news/
You: And may I have your permission to make this conversation public?
SEE Agent Chris: That is your choice and can certainly do so
You: Whats the situation regarding my paying for a service that's unavailable? Am i entitled to a refund of sorts?
SEE Agent Chris: We can only advise you try logging in again later and the issue should be resolved for you. A refund would not be possible at this stage. As there has been a patch, issues may arise which need to be resolved, and we hope the matter will not continue for long
SEE Agent Chris: Once you have access to the game again, you can contact us again with details of the amount of time you were unable to access it etc and we can investigate further, however a refund would be unlikely
You: From my POV being advised 'to log in later' is unsatisfactory. Can't my character be relocated if, as you say problem is due to being in golden saucer area? Like what am i waiting for here? Interest by the player base in the golden saucer to dwindle? I mean that could take weeks no?
SEE Agent Chris: One moment please and I will have a look into this for you
SEE Agent Chris: I am sorry to keep you waiting. Can you give me the name of your character and the world you are on please
You: Moogle EU - Istym Eorsi
SEE Agent Chris: Thank you. I will escalate the matter for further investigation to see if anything can be done. It is likely the issue will be resolved before there is an update on your case, so I would also advise you check the Lodestone for updates
SEE Agent Chris: Is there anything else I can help you with at the moment?
You: okies thank you....
You: what will happen to my client?
You: like atm its stuck on the loading screen
You: will it just log itself in at some point?
SEE Agent Chris: I couldn't say at this stage. I would suggest logging out of the game client and checking the Lodestone for details on the issue having been resolved.
You: How do i log out my game client?
SEE Agent Chris: Just close it
You: how?
SEE Agent Chris: You could use task manager for example then choose to end the program
You: i odnt see a task manager?
You: dont*
SEE Agent Chris: You can try closing the client by holding in the "Alt" button then pressing F4
SEE Agent Chris: If this does not work, you can open task manager pressing CTRL ALT and Delete on your keyboard then choose task manager
SEE Agent Chris: Is there anything else I can help you with today?
You: a moment please just trying those things
You: ALT F4 doesnt do anything and CTRL ALT Delete locks my screen?
SEE Agent Chris: When you press CTRL ALT delete you should have different options. If you press enter it will lock your screen, if not, you should see a list and task manager will be on that list
You: oh i see a task manager? window
You: what do i do here?
SEE Agent Chris: I will need to e-mail you further instructions as I can not stay on the chat service during each step
You: im not terribly technically minded. i am concerned that i may struggle?
SEE Agent Chris: All you need to do is highlight the game and then click on end task
SEE Agent Chris: If you are still having an issue, simply restart your computer to close any running programs
SEE Agent Chris: This will close the game client for you
You: i see things like chrome and btstack
You: i cant see any start menu to shut my pc down
SEE Agent Chris: If you press CTRL ALT delete again you should then see the option on the bottom right hand side to restart your machine
SEE Agent Chris: If you can not follow the instructions provided, I can only suggest you power off your computer completely which will close all running programs
SEE Agent Chris: I am sorry I could not assist further.
SEE Agent Chris: If you have any other issues do not hesitate to get back in touch.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!
SEE Agent Chris has disconnected.

Have the full convo. Yeah I realised very quickly he just wanted rid so I entered super dumb mode for nothing other than my own shallow amusemant

[Grimm08]

How was it that you went about contacting someone from SE? I checked for live chat and it said that it's not available at this time.

[BristolRuss]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Chris: I can only address your particular issue, and if that is the area you were in this is likely to be the issue. You may also wish to try deleting the game settings folder found in My Documents and log in again, however if the Gold Saucer area was where you were located this is unlikely to resolve your issue and I would suggest trying to log in later

Does anybody know what folder he is on about? I just looked for this folder and couldn't find it.

[dsinnie]

that won't fix it anyhow, done tried that.

[Istym]

Does anybody know what folder he is on about? I just looked for this folder and couldn't find it.

Don't, you can be quite sure this was just bad advice and it won't change a thing.

[Sarkura]

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
You: http://forum.square-enix.com/ffxiv/t...-loadin-screen. Many ppl report same issue fyi
SEE Agent Chris: I'm having a look into this for you now.
You: ty
SEE Agent Chris: So when you try to access the character, the game just says loading?
You: yeah im stuck on loading screen
SEE Agent Chris: Does this happen with only one character?
You: i only have 1 character account atm so unable to test my alt character
SEE Agent Chris: Is your character currently in the Gold Saucer area?
You: yes
SEE Agent Chris: Unfortunately, this area is under heavy congestion at this time and it may not be possible to access it due to it reaching maximum occupancy. We can only suggest trying again later
You: Im sorry but thats a little vague?
You: My whole group had this problem when we commenced the duty finder
SEE Agent Chris: Information is available on the Lodestone regarding this
You: and we were all scattered about the game world
You: not all of us were in golden saucer
You: so therefore there must be another issue no?
You: and we all have same problem unable to log back in
SEE Agent Chris: I can only address your particular issue, and if that is the area you were in this is likely to be the issue. You may also wish to try deleting the game settings folder found in My Documents and log in again, however if the Gold Saucer area was where you were located this is unlikely to resolve your issue and I would suggest trying to log in later
SEE Agent Chris: You should also check the Lodestone for updates regarding the issue
You: do you have a link to the lodestone information you allude too?
SEE Agent Chris: You can find updates at eu.finalfantasyxiv.com/lodestone/news/
You: And may I have your permission to make this conversation public?
SEE Agent Chris: That is your choice and can certainly do so
You: Whats the situation regarding my paying for a service that's unavailable? Am i entitled to a refund of sorts?
SEE Agent Chris: We can only advise you try logging in again later and the issue should be resolved for you. A refund would not be possible at this stage. As there has been a patch, issues may arise which need to be resolved, and we hope the matter will not continue for long
SEE Agent Chris: Once you have access to the game again, you can contact us again with details of the amount of time you were unable to access it etc and we can investigate further, however a refund would be unlikely
You: From my POV being advised 'to log in later' is unsatisfactory. Can't my character be relocated if, as you say problem is due to being in golden saucer area? Like what am i waiting for here? Interest by the player base in the golden saucer to dwindle? I mean that could take weeks no?
SEE Agent Chris: One moment please and I will have a look into this for you
SEE Agent Chris: I am sorry to keep you waiting. Can you give me the name of your character and the world you are on please
You: Moogle EU - Istym Eorsi
SEE Agent Chris: Thank you. I will escalate the matter for further investigation to see if anything can be done. It is likely the issue will be resolved before there is an update on your case, so I would also advise you check the Lodestone for updates
SEE Agent Chris: Is there anything else I can help you with at the moment?
You: okies thank you....
You: what will happen to my client?
You: like atm its stuck on the loading screen
You: will it just log itself in at some point?
SEE Agent Chris: I couldn't say at this stage. I would suggest logging out of the game client and checking the Lodestone for details on the issue having been resolved.
You: How do i log out my game client?
SEE Agent Chris: Just close it
You: how?
SEE Agent Chris: You could use task manager for example then choose to end the program
You: i odnt see a task manager?
You: dont*
SEE Agent Chris: You can try closing the client by holding in the "Alt" button then pressing F4
SEE Agent Chris: If this does not work, you can open task manager pressing CTRL ALT and Delete on your keyboard then choose task manager
SEE Agent Chris: Is there anything else I can help you with today?
You: a moment please just trying those things
You: ALT F4 doesnt do anything and CTRL ALT Delete locks my screen?
SEE Agent Chris: When you press CTRL ALT delete you should have different options. If you press enter it will lock your screen, if not, you should see a list and task manager will be on that list
You: oh i see a task manager? window
You: what do i do here?
SEE Agent Chris: I will need to e-mail you further instructions as I can not stay on the chat service during each step
You: im not terribly technically minded. i am concerned that i may struggle?
SEE Agent Chris: All you need to do is highlight the game and then click on end task
SEE Agent Chris: If you are still having an issue, simply restart your computer to close any running programs
SEE Agent Chris: This will close the game client for you
You: i see things like chrome and btstack
You: i cant see any start menu to shut my pc down
SEE Agent Chris: If you press CTRL ALT delete again you should then see the option on the bottom right hand side to restart your machine
SEE Agent Chris: If you can not follow the instructions provided, I can only suggest you power off your computer completely which will close all running programs
SEE Agent Chris: I am sorry I could not assist further.
SEE Agent Chris: If you have any other issues do not hesitate to get back in touch.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!
SEE Agent Chris has disconnected.

Have the full convo. Yeah I realised very quickly he just wanted rid so I entered super dumb mode for nothing other than my own shallow amusemant

Are you serious? you actually asked for some kind of refund for a congested server? That is just plain stupid. Why should they do that?

[Istym]

Are you serious? you actually asked for some kind of refund for a server being down? That is just plain stupid.

No i simply wanted information and a solution to my problem. I was just being awkward in response to being fobbed off.

[LinaDoodle]

Are you serious? you actually asked for some kind of refund for a congested server? That is just plain stupid. Why should they do that?

I guess because he pays for service and there is no service. Some people took time off to play this, time = money and all.