Stuck in loadin screen.

[Wilan]

It's being investigated: http://www.reddit.com/r/ffxiv/commen...tion/?sort=new

EDIT: don't let the title mislead you... The dev is mentioning this problem

I was in the Gold Saucer and doing ok, the problem started when I tried to get into an instance. My character is not even in Gold Saucer anymore, he's in Keeper of the Lake, says the game. That's definetly not the problem we're experiencing.

[DarkWings]

Same problem on moogle! stack in "now loading" screen after black screen as i entered in garuda hm.

[Kazza2003]

They kinda don't get that it has not entirely to do with Golden Saucer. God damnit Developers, just restart the freaking Instance servers and we all going to be free.

[Wingszerodrive]

same excallibur stuck on endles loading screen and it says im still on Syrcus Tower

[Edana]

Managed to get through to chat support and this is the length of my conversation.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok
SEE Agent Chris: Hello, I understand you are stuck on a loading screen when trying to access the game.
You: Yep
SEE Agent Chris: We are aware of the issue and are currently investigating. We can only suggest trying to access the game later.
You: And all because the instance servers have crashed.
You: Well when can I expect to play?
You: I will be relaying all this to a forum so that the many players reporting on there will hopefully have an answer.
SEE Agent Chris: We do not have a time scale on when the matter will be resolved and would advise checking the lodestone at eu.finalfantasyxiv.com/lodestone/news/ for updates on the issue
You: Well can there be something posted on there?
You: Even if it is just a ''Hey guys we're really sorry about this we know there is an issue and we're trying to fix it?''
SEE Agent Chris: I will certainly pass this request on
You: So far there has been NO comms from SE's end unless it is about Gold Saucer and I think that's a shame and that just some acknowledgement would keep players happy.
SEE Agent Chris: I do appreciate your frustration and as soon as there is an update there will be more information available
SEE Agent Chris: I am sorry for the inconvenience
You: It's ok just I wanted to contact support just to find out more and well since more isn't known just to ask for acknowledgement of the issue.
SEE Agent Chris: I understand and have passed on your comments. Is there anything else I can help you with at the moment?
You: Nope sadly not just gotta sit this out I guess.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!

So hopefully soon there will be a post about it on the lodestone the reality is there probably isn't. In my initial description of the problem I told them not to tell me it was GS related because I wasn't dumb XD

[Xlantaa]

This is a very bad work. Really. I can understand the servers crashed because all people tried to do The Howling Eye extreme to farm light, but, really, they cannot fix this in 2 hours?

And that's not the only problem. They didn't put a message like "Emergency maintenance", no only a stupid string saying "Gold Saucer is congested" and the damn "Regarding Character restriction".

Managed to get through to chat support and this is the length of my conversation.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok
SEE Agent Chris: Hello, I understand you are stuck on a loading screen when trying to access the game.
You: Yep
SEE Agent Chris: We are aware of the issue and are currently investigating. We can only suggest trying to access the game later.
You: And all because the instance servers have crashed.
You: Well when can I expect to play?
You: I will be relaying all this to a forum so that the many players reporting on there will hopefully have an answer.
SEE Agent Chris: We do not have a time scale on when the matter will be resolved and would advise checking the lodestone at eu.finalfantasyxiv.com/lodestone/news/ for updates on the issue
You: Well can there be something posted on there?
You: Even if it is just a ''Hey guys we're really sorry about this we know there is an issue and we're trying to fix it?''
SEE Agent Chris: I will certainly pass this request on
You: So far there has been NO comms from SE's end unless it is about Gold Saucer and I think that's a shame and that just some acknowledgement would keep players happy.
SEE Agent Chris: I do appreciate your frustration and as soon as there is an update there will be more information available
SEE Agent Chris: I am sorry for the inconvenience
You: It's ok just I wanted to contact support just to find out more and well since more isn't known just to ask for acknowledgement of the issue.
SEE Agent Chris: I understand and have passed on your comments. Is there anything else I can help you with at the moment?
You: Nope sadly not just gotta sit this out I guess.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!

So hopefully soon there will be a post about it on the lodestone the reality is there probably isn't. In my initial description of the problem I told them not to tell me it was GS related because I wasn't dumb XD

Well .There is, that's I mean. They know it and no message in notices.

I can seem impatient, but, I'm paying for a service. I want that service.

[Edana]

THis is a very bad work. Really. I can undestand the servers crasehd because all people tried to do The Howling Eye extreme to farm light, but, really, they cannot fix this in 2 hours?

And that's not the probelm. Thay didn't put a meesage like "Emergency maintenance", no onyl a stupi string saying "Gold Saucer is congested" and the damn "Regarding Character restriction" I mean, in two hours they didn't notice nothing?



Well .There is, that's I mean. They know it and no notices or message in notices.

I can seem impatient, but, I'm paying for a service. I want that service.

You and me both honestly this could be so easily fixed and shouldn't take this long to fix it. Since they can't give us a time for it to be fixed the best I could ask for is for them to acknowledge that this is a completely separate and serious issue. Had to tell my Raid Leader that there is a chance I might not be able to raid tonight.

[Kazza2003]

At least one SE Agent with brains ^^.

[Istym]

At least one SE Agent with brains ^^.

Isnt that the same Chris? o_O

[Edana]

Isnt that the same Chris? o_O

It is the same agent but in the description I gave I told them not to tell me it's GS related as I wasn't dumb and put that I was doing relic and my character location.