Greetings!

Thank you for writing a report for us, crazykroox! We appreciate it. For a concern like this, it would be better to contact the SQUARE ENIX Support Center for further assistance. If there continues to be problems after receiving assistance from them, please feel free to come back and make a new report on this concern. We will be happy to assist you further then!

You can reach the Support Center at the following link from Contact then Customer Service -

http://support.na.square-enix.com/main.php?id=902&la=1

You can also reach them on these forums at the following link:

http://forum.square-enix.com/ffxiv/f...hnical-Support

Thank you again for your report and apologies for any inconvenience!

-=Game Master Emdub=-