Intermittent Lag

[BLaCKnBLu3B3RRY]

well i don't know what any of that means. but i have spent the last month and over 50$ in service fees with Time Warner trying to resolve this issue. and it isn't the first time i have nagged them about it. i have paid a 16$ service fee before in the past, but nothing was ever resolved. because nothing wrong was ever found. if they say there is nothing wrong, i believe them. the only other place there could be an issue is server-side. and seeing as i never experienced intermittent lag in beta, it seems quite evident it is SE. they had to have changed something. i'm not the only person in this game to experience intermittent lag. other people in Party have experienced the lag at the same time as me on NUMEROUS occasions. and there wasn't any alerts about technical difficulties from SE.

someone else also mentioned something about the T3 support. but Time Warner doesn't even know what that is. i have been on the forums and have been told to get an external router by users. i can't afford one of these. and even still, that wouldn't explain why the intermittent lag is isolated to only FFXIV:ARR. if it was a hardware issue, i would experience it in every game.




at any rate, i do greatly appreciate you coming here. and trying to help me understand some stuff. but if Time Warner can't fix it, the only ones left is Square Enix. and i have nagged Time Warner on and off for over a year now... so... only people left are Square Enix. simply put... Square Enix just needs to fix their shit. i am tired of hassling with Time Warner and paying their service fees.

[Raist]

someone else also mentioned something about the T3 support. but Time Warner doesn't even know what that is.

Then you simply aren't talking to the right people. Tier 3 is an industry-standard term within the support structure. The guys that answer the phone and the ones that come check your local lines are in the first two tiers...the third tier is basically people like network engineers/admins that deal with the higher level stuff deeper into the networks. Company policies will restrict the tools and remedies available to the lower tiered support you seem to be dealing with.

Your local guys can't do much of anything that is beyond your pole or elsewhere on the local lines and equipment. Once you start getting into issues regarding the CMTS or deeper into the route, it simply is the responsibility of a higher tier of support--which is why you need to be dealing with at least Tier3. And They DO have a department for that. When I was working on implementations I used to have a number that went directly to them, but now you have to be assigned a case number and password that routes you to a specific team of techs if you want to call them directly. Otherwise you have to go through the robo-menus until you actually get a person on the line and then have them escalate you to Tier3. It can be a bit tedious depending on the market, but it usually can and does pay off once you get them involved.

I strongly advise you take this to the TWC forums and/or that email I provided earlier. Those people can better advise and/or escalate your problem towards a proper solution if it indeed is an issue along your route--but you won't know that for certain until you pull in the proper people to investigate. While you are dealing with them, you may want to mention how you have been charged for local investigations that have made no progress--you may get lucky and get some credit back to your account (mileage will vary, but you won't get it if you don't ask for it).