Quote Originally Posted by Delsus View Post
...if they say "we aim to have the server issues sorted out by december" the word aim means its when they want it done by and makes a rough timeline, however some people will read it as "we will have the server issues sorted out by december" and will rage on the 31st december when they are not done...
OR, they could come up with a timeframe and, um, stick to it? I work as a product manager for a UK based software dev firm - the business is all about deadlines and sticking to them. They should hopefully have identified all of the key issues/bugs/features and have a decent timeline up for when they should be resolved by etc etc. If they want to err on the side of caution, then stick a date in the letter 4 weeks after the intended completion date perhaps, but they *should have a date* for fundamental fixes like this. If they don't... the game is probably doomed

(note: I really don't want the game to fail!)