Server Issues and Limitations

[Delsus]

Again ... we not asking for every explicit detail of the problem. Just some further explanation other than "server issues".

It's almost like we're back in the old Hiromichi Tanaka days.

Interviewer: Many players have complaints about <<fill in the blank>>. What are your plans to address them?

Tanaka: We cannot say at this time, but please look forward to it!!

Now with Naoki Yoshida at the helm, communication about fixes to current issues and future plans has become much much better, EXCEPT when it comes to the subject of "fixing server issues" ... which BTW is preventing half a dozen other game issues from being resolved.

Seriously, what's up with that??

The server and network problems are probably technical and if they were going to give us inforemation about it they would have to go into detail rather than get a completly ambiguous comment like "we have noticed problems with the router/server/switch/firewall configurations and are working to correct them" if I got that (being educated in networking) I would know that it could take anywhere from a few weeks (if they knew the exact problem and has everything completly documented) to a few months and I would need to know more, a router config for a large company could have hundreds of commands that need to be sifted through to fix somthing.

Sometimes it is alot easier to wipe a configuration and start from scratch, but that can bring the network down if it isn't done carefully, and takes awhile to get clearance which is why companies rarely do that, they take the time sifting through the commands.

Again all they can say is "we know there are server/network problems and we are working to address them" or give us details about the problems even the smallest detail about a network can open it up to hacks, who needs IP configs if they give us one protocol they use I can use nslookup to get the ip of one of thier servers then launch a ping sweep of thier whole network through that open port from one protocol they leaked.

If you think they can give us more info without giving us info then give me an example that isnt just "we know there are problems and we are working to resolve them"

[Sorel]

If you think they can give us more info without giving us info then give me an example that isnt just "we know there are problems and we are working to resolve them"

Possible Examples:

We are working to reconfigure server storage to allow for <<insert feature here>>, but it will take some time.

We are working to steamline network communications to improve <<insert feature here>>.

We are planning on updating our databases to make it easier to <<insert feature here>>, but we won't be able to complete that until after <<insert feature here>> is implemented.

And the Development Team doesn't have to explain every little detail when they do this. They don't when they talk to us about other aspects of the game. They don't detail the new crafting algorithms to us when they tell us about crafting ... they don't tell us the additional lighting and shader effects when they talk about improved animations ... and they don't tell us the polygon count when they announce new armor.

So I don't see why the Development Team would be forced to give us every detail of their internal IT structure when they talk to us about the "server issues" that are plaguing FFXIV.

We just want the Development Team to communicate about the server issues the same way they communicate about fixing every other issue in the game.

[Delsus]

Possible Examples:







And the Development Team doesn't have to explain every little detail when they do this. They don't when they talk to us about other aspects of the game. They don't detail the new crafting algorithms to us when they tell us about crafting ... they don't tell us the additional lighting and shader effects when they talk about improved animations ... and they don't tell us the polygon count when they announce new armor.

So I don't see why the Development Team would be forced to give us every detail of their internal IT structure when they talk to us about the "server issues" that are plaguing FFXIV.

We just want the Development Team to communicate about the server issues the same way they communicate about fixing every other issue in the game.

There still as ambiguous as "server issues" they dont tell me anything except they want to add new features, all those would do is fuel the arguments that SE dont know what the problems are, I would prefer them to say nothing, then see in patch notes that the server and network infrastructure have been optimised.

If I heard those I would want to know the problems because I know that streamlining network comminications can take a few seconds if it is an interface priority problem preventing effective loadballancing, or a few weeks if they have to order new interfaces and configure said interfaces, lets also not forget that other part of the configuration could need changing for an interface replacement.

And if they need to replace outdated routers and switches, you better hope they have thier configurations backed up...