Incorrect Password and Security Question

[Ghift]

Hey, I just came out of a similar problem.

I came on today and suddenly I had "Wrong Password" (Vague, right?) - upon password reset, it was having colossal issues with me putting in the one time password, saying it couldn't be entirely numbers and stuff like that. Eventually I got my emergency removal code and slammed that in - it accepted my original password and got rid of the one time without any issues whatsoever and bam, I'm in the game.

If he is using the one time password, and he can get rid of the one time password, tell him to try it. I don't know what this has happened or what the hell caused it, but that's how I got around it for the time being.

Of note, the device I was using for my one-time password is a HTC Wildfire.