The way it is now.
We are customers.

We're paying for entertainment.
We're getting a mixture of entertainment, RMT harassment, RMT verbal abuse,
and RMT interference from battle bots. RMT criminals are enjoying
Carte Blanc to abuse Square Enix terms of service.
Entertainment is decreasing while RMT abuse is increasing.
Good suggestions, from customers, are being ignored.

As a paying customer, may I respectfully ask?

Any Square Enix employee, anywhere ....

Will RMT countermeasures ever be implemented?

Yes?
No?
Maybe?
Maybe not?
Don't know?
Don't care?

Will you ever protect your networks from the RMT threat?

Yes?
No?
Maybe?
Maybe not?
Don't know?
Don't care?

Will any, of the excellent in-game countermeasure suggestions,
on this very website, ever be implemented?

Yes?
No?
Maybe?
Maybe not?
Don't know?
Don't care?