An error has occured on the game server

[Lebannen]

I sent an email to Square on this matter and they said they have been having server overload issues. They also said that they are working on the problem and are hoping to have it fixed soon.

[Shneibel]

it had been a week now, and I guess a server maintain can solve the overload ?

[Fox_Stark]

I've the same problem:
Today I had problems to call my retainer. I called a GM and it do something and... I cannot see my retainer anymore. The GM said to restart the game. I restart the game (logout correctly) and now I've the error:
"An error has occurred on the game server. (30002)131644XXXX,30099561,5"

Everytime I try to log with my PG I get this error.

I tried:

Another computer, my PG: same error;
Another computer, another PG (another account): no problem;
My computer, my PG: same error;
My computer, my account, NEW character: no problem... i can log in...

So the problem is my main character...

I had an online chat to solve the problem, but the agent that answer me escalated the problem, because he was not able to solve (and find) the problem.

They will send me an e-mail when (If they can solve it) the problem will be fixed (I think that the GM done something to my profile account in the game server, but I'm not sure

I know only that the problem born only after the GM done something to my retainer and restart the game.

I hope to wait only few days.......

[Lilpokerthief]

This problem is game breaking.

[Fox_Stark]

This problem is game breaking.

My corrupted installation or the game instead?

[Shneibel]

more like that, you ll have to re-intalls the game

[Fox_Stark]

I tried to use 2 computers where other accoutn works well and it work perfetcly.
I tried to create a new character on my account on my Pc and it work perfecty. Only my main Character doeasn't work.

[Shneibel]

about this matter, you ll have to wait for their reply, if possible send them a screenshot with the error. I had this problem before and it work again after re-install the game, so while wait for the reply, I sugees you do the same, as it wont take that long with re-install and patch 7 patchs

[Fox_Stark]

Reinstalled the game... same problem.

[Shneibel]

then I dont know, guess all you can do now is wait for the reply, sorry for not being able to hep