An error has occured on the game server

[Shift]

This is happening to me as well. I started getting disconnected with the 30002 error after the 1.18 patch, but then it was a few times a night at most. It seems now that since around this past Monday~, I've been getting disconnected roughly every 5 to 10 minutes regardless of what city/zone I am in or how busy it is. It's to the point where I literally cannot play the game anymore, it's a bit frustrating.

[Taruna-Aeon]

I never really had any major issues with this error until recentely, it started popping up every 10min or 20min, now its anytime really. Its nothing wrong with my connection, I can play any other game perfectly fine without crashing or disconnecting :S ....

I wish there was a way to fix it, i tried everything I could find :/

[Altera]

The problems went away for 2 days, but is now back in full force this morning. What I find weird is that all others I know on Saronia isnt getting this issue. They might experience lag, but not Game Server Error 30002.

Its getting really frustrating and hope they can fix it soon. Having stable servers would please me way more then the changes of coming patches tbh. Cause it does not matter if everything works as clockwork, when Game Server errors keeps me from playing the game properly

[Louven]

Getting the same error since yesterday ((30002)1314487800,8659296,5) I thought it was my connection at start but there are a lot of people getting the same error in my country, and seems like our ISP is not the main problem but we all have the same provider, despite that everything else works fine.
It take 5-15min untill the disconnect, and sometimes the two green arrows goes yellow and turn green again but in the end we get disconnect from the server (maybe packet loss (?))

Hope everything is fixed as soon as possible

[Steggun]

I suggest we just flood the technical support forums with error reports everytime it happens, maybe that will get their attention.

[Danavia]

This really is ridiculous... I only just started playing again recently because the game looked like it was on the right track, getting gradually better...

I'd been fine playing it for a week or two, then out of nowhere I started getting this error around last week... was only happening rarely but now it's yo-yo'ing between happening every few minutes and every hour or so if I'm lucky... VERY irritating when I'm in the middle of grouping or doing a quest of some sort, actually got left behind by my party and ignored when I was gone for a few minutes due to the crash. I really hope this gets fixed soon, it's not a great impression on someone who's just returned after months of absence.

[Tetsaru]

I've been having similar issues as well, even back around May/June when I first started playing. The connection icon in the upper-right corner of the screen will turn red, and receiving turns to zero, like there's some sort of timeout issue. It's EXTREMELY frustrating to have the game randomly kick me off for no apparent reason while I'm doing a leve for guild marks, or crafting with rare materials, and then suddenly everything's gone, you failed, too bad, nothing you can do about it. I've tried port-forwarding on my router (I've had similar issues with other games and usually this was the problem), but I still got this error shortly afterwards. It HAS to be on Square-Enix's end, because my internet connection is fine otherwise.

I can deal with the game content as a whole being rushed and in need of fixing, but when I can't even play the game at all without this BS happening, something is very wrong. I'd expect this kind of crap from Sega's horrible staff, but not from Square-Enix. FIX IT.

[Altera]

I have played for a week now and no more errors. I think the reason was that my brother and myself have been using 2 routers/switches, and he was unaware his PCs network card was busted and was connected by WiFi. After we removed the wifi and one of the switches, I have yet to have any errors, fps lag or internet loss.

[Shift]

I figured out my issue, apparently having your config settings too high will cause you to d/c from the server.

I'm not sure if this will work for you all, but it's worth a try ^^

Try to optimize your video card's RAM usage with the game settings.

- Set your config settings to roughly mid/high-range (or lower if needed)

Something like this:
General Drawing: 7
Background Drawing: 4
Shadows: Standard
Multisampling: 2 MSAA
Textures: High
Texture Filtering: High
Ambient Occlusion: disabled
Field of Depth: disabled

I download this freeware application called GPU-Z, which monitors real time your GPU usage.
you can find the applciation here: http://www.techpowerup.com/gpuz/

- Launch GPU-Z, then start FFXIV in windowed mode so you can check GPU-Z to see how much video RAM FFXIV is using in comparison to your max RAM on the vid card.

- Park your character in a semi-congested area (like the strip near Uldah Adv Guild) since all of the surrounding activity will cause the game to use more of your video memory.

- Check GPU-Z, under the Sensors tab you will see the GPU Memory usage. Ideally you will want the memory usage to be about 60% - 70% (saving the other 30% - 40% for battle/spell/teleport effects while fighting monsters in the field).

- Adjust your FFXIV config settings accordingly to get you memory usage into that 60-70% range.

Recommendations:

- Always leave Ambient Occlusion and Field of Vision turned off, play with the other settings.
- Start with General Drawing since it has a huge impact on video memory usage. Move this setting up or down by 1, then log back in and check the GPU memory usage again. You may find that by lowering this setting and freeing up that RAM usage, you will be able to raise other settings like Texture Filtering and Multisampling.


I did this and finally got my settings tuned in with my vid card well enough where I no longer disconnected from the server every 5-10 minutes. I was also running about 40-45 fps in the field, and 30 fps in Uldah.

*Side Note*
After all was said and done, I was able to play again. But honestly I didn't like my settings being lowered and the game didn't look as crisp as I wanted it to. So I bought a new video card (EVGA geForce 460GTX SC). I highly recommend this card for those of you on a tight budget and cant afford to sink your hard earned money into a high end card. It is roughly $160, EVGA currently has a $20 rebate for this card as well.

My current FFXIV settings and performance using the new EVGA geForce 460 GTX SC card:

General Drawing: 8
Background Drawing: 4 (didn't notice a difference at 5 so i opted to keep my frame rate by stay at 4)
Shadows: High (Again, not really a big difference between Very High and High so I kept my frame rate)
Multisampling: 16xQ MSAA (maxed)
Textures: High (maxed)
Texture Filtering: Very High (maxed)
Ambient Occlusion: disabled
Field of Depth: disabled (I can actually turn this on and still run great, I lose around 8-10 frames a second but I keep it off mostly because I don't care much for how it looks)
FPS in Uldah: 40~
FPS in Field: 60+

The game runs incredibly smooth now, no hitches or hiccups. I did not d/c once last night and the in game menus load and operate a lot faster now.

I hope this helps some of you out, I really feel your pain!

~Shifty

[Altera]

My settings is:
Multisampling: 8xQ MSAA
General Drawing Quality: 9
Background quality: 5
Shadow Details: Highest
Texture quality: High
Texture filtering: Highest

My gfx card is the Asus Radeon HD 6970 with 2 nice big fans and its just massive using 3 slots of space on the motherboard

If altering settings dont work, i would recommend you check your internet provider. We were supposed to have a 10mb line. But only get 7,5 since we live a bit away from the server, but before I checked the Wifi and router setup, I was having a line of just 2,95mb.

So if someone is using both Wifi and hardwired connections, that may cause enough to get internet packet data loss. I also told my ISP to run a test on my line to see if anyone has managed to sneak his way onto my Wifi network.

Hope any of this helps.