Malfunctioning GM-Given Item

[alucard971]

***Skip to the bottom if you don't want back story***

I recruited my girlfriend to get her into the game. I received my friendship circlet, so I must have received my Aetheryte Pendulum but must have thrown it away on accident not knowing what it was.

I just put in a support ticket regarding the lost Aetheryte Pendulum. I called Square-Enix phone support and they referred me to post this information to the "Report Harassment" feature. After placing the support call, a GM Contacted me while I was in WoD, but I could not respond back. Later I received a support moogle mail stating to give more information such as the time/date the item was lost and how it was lost:

"

>Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. Since we understand how important an item like this can be to your enjoyment of the game, we will be glad to assist you in attempting to recover it.

In order for us to be able to look into this matter, we will need some additional information regarding your item loss. Please reply to this ticket with the following information:

Item name:
Date/Time of item loss:
How the item was lost (i.e. dropped, consumed):

Once we have gathered this information, we can submit your request for further investigation.

Please note that, under our current item restoration policy, we can only grant an item restoration once per account. Upon receiving the restored item, you may no longer be eligible for further item restorations. Details about our item restoration policy can be found at http://support.na.square-enix.com/fa...la=1&kid=68222

If you have further questions or need assistance, please reply to this ticket and we will be happy to assist you the best we can. Please know that even if this ticket appears to be Closed, you can still reply.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team

"


I told them it was approximately June and I was cleaning out my inventory because it was full so I threw away some items that I felt were useless. I must have read the description of the item and thought it was useless or it didn't do anything.

I first received a message stating I had to agree to the terms of item replacement. (once per account only). I later received a support mail stating it was not possible to retrieve the item. About a month later, I get a moogle mail message with the GM-Given Aetheryte Pendulum stating the item has been recovered.

*** Story Here***

Upon using the GM-given Aetheryte Pendulum, my character acted like he was using the item but the item did not cast nor did it disappear out of my inventory. I still do not have access to teleport to my girlfriend in-game. (She is lvl 23 and still has a sprout.) I also did not receive the item on my other characters like I did my Friendship Circlet.

I contacted the GM through Report Harassment again. I just received an email stating:

"

>Hello and thank you for your GM call.

We understand that you may have encountered an error in-game, and we apologize for any interruption to your game play this might have caused. To ensure that this matter is addressed in an accurate, timely manner, please submit a Bug Report by creating a post on our official forums, located at http://forum.square-enix.com/ffxiv.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team

"

So.... Here I am. My girlfriends subscription is about to run out and I don't think she is going to play anymore after it does. It would help if i could teleport to her when she needed help, but I guess I threw that away.

If it helps:

My character: Myneglectof Education
Server: Primal
World: Behemoth
Recruit-a-friend: Lettie Hempstock

[Oughackkin]

Greetings alucard971,

We understand that you have ran into a potential Bug, and we can understand the frustration that this has caused you. The ability to teleport to new players in game to assist them is important indeed.

In order for us to assist in this matter further, we need some additional information from you which can be found Here

We highly encourage you to seek input from users who have used the Recruit-a-friend feature of the game as well.

Thanks for your report!

-Oughackkin