PSA: HQ items cannot be restored through item restoration if not discarded

[Enkrateia]

While it is clear that GMs can't offer to see if an exception can be made to everyone, they can at least make an effort to listen to the player's side of the story and see if it merits escalating to a SGM.

Any GM can escalate any concern for review for an exception, and a player can always ask for an escalation. That being said, the GMs are well versed in the types of exceptions that may be granted, so a GM's reluctance to escalate is usually due to prolonging an investigation that has a low chance of being granted an exception. This is usually due to wanting to provide a customer with an immediate resolution instead of a resolution that may take time, depending on how quickly it can be reviewed and a response sent back to the customer to inform them of the results. Escalations can also be used by GMs to expedite contacts with customers, allowing a SGM or myself to review the concern for a final decision while letting them assist other customers quicker.

LGM Enkrateia