Here's a link to the restoration policy for anyone curious http://support.na.square-enix.com/fa...la=1&kid=68222

Specific to my situation it says this:
・The item had materia attached or contained unique information
　*It may be possible to restore the item in its initial condition

I did ask if I can get the item in its initial condition, but I was told no because the item was crafted and HQ.


Yes, it was my fault for not paying attention and clicking the wrong thing, it was stupid of me, but that's what the item restoration policy is there for, in case you did something to your item that you didn't mean to do.