Server full

[Sheer]

It should be noted that server isn't actually full so much as character creation is just not allowed at the time of day he is trying to create a character. Have him try during peak downtime hours (usually early in the morning or during school/work hours).

This. I play on Leviathan and recruited two friends - they had to create their characters in the early morning (EST); any other time and character creation was locked.