Hola again, RisaCooper!

I apologize if it seems a bit confusing for us to ask for more info. We do that just to be on the safe side in case some other internal data is needed for the investigation. We do appreciate you posting back with all the details quickly and now that we have the rest of the details, it will be forwarded to be looked into. As before, any updates throughout the investigation may be posted within the forums. Thanks!