Aetheryte Pendulum

[alucard971]

Square Enix is about retarded with their customer service. This is not a bug report at all. All I have done is simply accidentally thrown away an item I acquired through Recruit-a-friend. I recruited my girlfriend into the game and received the Friendship Circlet and the Draught Chocobo and I am pretty sure I received the Aetheryte Pendulum, but being in a hurry and having a full retainer and inventory (there is NOT enough space for things in this game) the item description was unclear to me and no where (at the time) did it say how to obtain the teleportation to your recruit and how to do it. Square Enix has always been a little vague in that matter. I have been battling for a week to get this item restored. I submitted a ticked and waited 3 days. Then I called customer service who told me to contact the in-game GM. I contacted the in game GM as instructed (through the Report Harassment button no less) and they decided to send me a /tell while I was in Labyrinth of the Ancients 1. I had no idea how to reply. I probably looked like an idiot shouting at nothing. Then came the onslaught of generic replies. They asked what time and date I lost it. I had no idea. I made a guess. Then they made sure I understood the policies. I replied that I did. Then they sent me this goober of an email saying "We're sorry. You're going to have to submit this as a bug report." Oh, btw, this item is a one-time use item. Well, duh, but i didn't use it! it was dropped on accident! Why on earth should I have to activate something that teleports me to someone via a stone anyways? why can't I just get the service? Nonetheless, I havent used the item and I cannot teleport to my girlfriend for free and have spent countless gil going from mor dhona to the noob lands to help her out. I was actually the one that paid for her 3 months.

I feel I've been shelling out all this money to Square Enix and they just look at me as a threat to their money. I've been a subscriber since Beta 2.0. Haven't skipped a subscription day but they want to treat me as some Joe Blow trying to scam them out of money.

Emails included below (all aren't included)

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Template@Sheet
To me Jan 27 at 6:42 PM

Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be to no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. As we understand how important an item like this can be to your enjoyment of the game, we will be glad to assist you in attempting to recover it.

In order for us to be able to assist you further, we must inform you of our current item restoration policy. We can only grant an item restoration once per account. Upon receiving the restored item, you may no longer be eligible for further item restorations. Details about our item restoration policy can be found at http://support.na.square-enix.com/fa...la=1&kid=68222

If you accept these terms, please reply to this ticket confirming that you understand this policy, and we will be happy to assist you the best we can. Please know that even if this ticket appears to be Closed, you can still respond.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team


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Template@Sheet
To me Jan 27 at 7:27 PM

Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. Since we understand how important an item like this can be to your enjoyment of the game, we will be glad to assist you in attempting to recover it.

We have gathered the information provided in your call detail and submitted your request for further investigation and approval. Once your item loss has been verified, a GM will contact you either in-game or through Mog Mail with the results. Our investigation may take some time to conduct, and we appreciate your patience during this process.

If you have further questions or need assistance, please reply to this ticket and we will be happy to assist you as best we can. Please know that even if this ticket appears to be Closed, you can still reply.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team


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me
To Template@Sheet Jan 28 at 2:49 AM
I accept these terms and policies.


Sent on a Sprint Samsung Galaxy S® III

I accept these terms and policies.


Sent on a Sprint Samsung Galaxy S® III
<br><br><div>-------- Original message --------</div><div>From: "Template@Sheet" <support_na_ig2@square-enix.com>

Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be to no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. As we understand how important an item like this can be to your enjoyment of the game, we will be glad to assist you in attempting to recover it.

In order for us to be able to assist you further, we must inform you of our current item restoration policy. We can only grant an item restoration once per account. Upon receiving the restored item, you may no longer be eligible for further item restorations. Details about our item restoration policy can be found at http://support.na.square-enix.com/fa...la=1&kid=68222

If you accept these terms, please reply to this ticket confirming that you understand this policy, and we will be happy to assist you the best we can. Please know that even if this ticket appears to be Closed, you can still respond.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team




Hello and thank you for contacting us regarding your item restoration request.

We understand how upsetting it can be to no longer have an item you had previously, and apologize for any inconvenience this may have caused for you. As we understand how important an item like this can be to your enjoyment of the game, we will be glad to assist you in attempting to recover it.

In order for us to be able to assist you further, we must inform you of our current item restoration policy. We can only grant an item restoration once per account. Upon receiving the restored item, you may no longer be eligible for further item restorations. Details about our item restoration policy can be found at http://support.na.square-enix.com/fa...la=1&kid=68222

If you accept these terms, please reply to this ticket confirming that you understand this policy, and we will be happy to assist you the best we can. Please know that even if this ticket appears to be Closed, you can still respond.

Thank you for your patience and understanding.
Final Fantasy XIV Support Team


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Template@Sheet
To me Jan 28 at 8:33 PM

Hello and thank you for your GM call.

We sincerely appreciate your desire to share your feedback and apologize for being unable to speak with you directly. After further review of your concern it appears that your request should be submitted through our bug reports. However, please note that the Aetheryte Pendulum is a one-time use item. Once consumed it will be locked onto that character and can be used to teleport to any new friend which can be identified with the leaf symbol above their head. If the friend does not have this symbol the effect will no longer be of use.

In order to submit a bug report please head over to our official forums and create a thread under the bug report sub forum.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

We appreciate you contacting us and should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team

[Oughackkin]

Greetings alucard971,

After some research, it looks like we need more information to process your bug report. To file a complete bug report on the forums, please follow the instructions on this page.

Please use the dedicated form to ensure that the devs can properly investigate your report, and once we have all the information we need, we will have your report processed.

Please resubmit your Bug Report once the information is obtained.

Thank You!

-Oughackkin