Character locked in "black space"

[Treep]

ISP: MgISP
Type of Internet Connection: Other
Internet Connection Speed: 5Mbit/s
Date & Time: ~ 3 days ago
Frequency: Always
Character Name: Tree Panacja
Race: Hyur M
World: Chaos / Zodiark
Class/Level: White Mage Lv38
Area and Coordinates: Black Shroud / The Roost X:2 Y:5
Party or Solo: Solo

Log on without a problems but a char is suspended in "black space" ( on the screen only HUD and char).
I can jump, run, use the duty finder (and participate in dungeons), but teleport and return do not work (I'm locked). Log out and log in does not help.

[Trobural]

Hello Treep,

I understand you are experiencing a concern regarding your character being unable to move freely on the map and are trapped in a dark area, and apologize for any inconveniences that this may have caused for you. So we may best assist you, please place an in-game GM Call when you are in this area through the Support & Information menu. If you are unable to place an in-game GM Call, please contact the Support Center for your respective region:

For North American customers: support.na.square-enix.com
For European Customers: support.eu.square-enix.com

On this page, select FINAL FANTASY XIV: A Realm Reborn, followed by Contact Us at the bottom of the page.

Best regards,
Trobural