What SE needs to do is add a couple of new servers then offer free transfers to those servers to help with congested servers. Also the issue with RMT is getting worse not better, They need to find a way to stop them in their tracks and get rid of them. I also play Arche Age, there was a huge issue with RMT there, that seems to be getting lot better and there are no spam issues anymore. This is in well less then a year since launch. Here we are a year and a half or so past launch for this game and RMT bots and spam are as bad as ever. I believe they are much more of an issue then legit players going afk.