DDoS Still Affecting Servers???

[Raist]

well i don't know anything about tier3 support. but they already came out and checked everything in the house and up the road. he even said they would check further up the lines, and found nothing wrong. he did route tests and nothing showed anything wrong. all-in-all every time i try to get help from Time Warner they charge me 16$. so maybe next month when i can afford more tech support or whatever. i don't know what the ef they do, but they never help worth a damn. however, i will ask about that the next time paying the bill.

and about setting up a proxy/vpn through my router or PS4... i don't know if other services out there can help me with that or not. but i know WTFast won't give me the info required to manually set up the connection through that method. i have been with other proxy/vpn services. and none of them seem to even remotely compare to WTFast.

You've been dealing with just Tiers 1 & 2... more localized support. You have to ask specifically to be escalated to tier3. Unfortunately, according to what some have posted here, some of the locals will resist or play dumb when you ask for it--may have to ask for a supervisor if dealing with them over the phone. Otherwise... have you tried their forums, twitter, or even email? I don't use twitter, but the email address is posted off and on at their forums:

TWCable.Help@twcable.com

They may make you run through the gambit of copy/pasting signal logs and maybe running some traces and such... but it tends to work better then using the phone. IF I catch issues before they do, that's where I send all my data and they get on it. But, haven't had to do that in a while... they've been staying on top of it pretty good for the most part since we got more aggressive with it last fall when we found the CMTS was really out of whack (was only bonding half the channels it should, and the whole area was suffering from it).

[BLaCKnBLu3B3RRY]

interesting. well, i will send in an e-mail and see what happens. lol i don't use twitter either. twitter is so damn confusing! anyhow, thank you very much being patient with me. maybe an e-mail will lead to somewhere. i've been on the forums, but you can only get user support there. nothing from TW directly. am signing off. and again, thank you.