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  1. #1
    Player
    Zaraaraz's Avatar
    Join Date
    Aug 2013
    Location
    Netherlands
    Posts
    49
    Character
    Zara Ida
    World
    Cerberus
    Main Class
    Archer Lv 60

    Support page chat function doesn't work

    Where on earth do I get support in EU? Emails don't get answered, the chat function doesn't work and making phone calls from my country to the UK are too expensive.

    Why even offer a chat function if there's none?
    (0)

  2. #2
    Player
    Werhusky's Avatar
    Join Date
    Oct 2013
    Posts
    872
    Character
    Nazreen Eby
    World
    Cerberus
    Main Class
    Scholar Lv 70
    I didnt have any issues (except the call that noone answers n is expensive as hell) chat should work normal checked your browser that he doesnt block? Also emails got answered even though if those take 2 days >.<
    (0)

  3. #3
    Player
    Zaraaraz's Avatar
    Join Date
    Aug 2013
    Location
    Netherlands
    Posts
    49
    Character
    Zara Ida
    World
    Cerberus
    Main Class
    Archer Lv 60
    Quote Originally Posted by Werhusky View Post
    I didnt have any issues (except the call that noone answers n is expensive as hell) chat should work normal checked your browser that he doesnt block? Also emails got answered even though if those take 2 days >.<
    I finally figured it out. You need to reload the chat page. In the NA version, the chat page is started immediately. And emails...I've sent a support email last week on Wednesday. I never got any reply. But the person in chat told me to wait for email with help now. Which makes me rather nervous :/
    (0)

  4. #4
    Player
    Werhusky's Avatar
    Join Date
    Oct 2013
    Posts
    872
    Character
    Nazreen Eby
    World
    Cerberus
    Main Class
    Scholar Lv 70
    Ow hope the best for you so you can get back enjoying your game :/
    (0)

  5. #5
    Player
    Zaraaraz's Avatar
    Join Date
    Aug 2013
    Location
    Netherlands
    Posts
    49
    Character
    Zara Ida
    World
    Cerberus
    Main Class
    Archer Lv 60
    Quote Originally Posted by Werhusky View Post
    Ow hope the best for you so you can get back enjoying your game :/
    Well, the email seems to be up and running now. I finally got it fixed.
    (0)