Why hasn't the black list GUI been improved yet?

[BreathlessTao]

Give us the option to limit /tells to people on one's friend list. Ideal? Probably not. Stops people from getting RMT spams? For sure. Would be hard to implement? I'm not a dev, but I don't see why it would be - correct me if I'm wrong. Said this so many times and it's such a blatantly obvious, well, band-aid if not an outright solution, I'm surprised why it's not implemented yet.

On the other hand... macros should not be a quasi-compulsory method to deal with UI shortcomings. Blacklisting actually can be done via right-clicking on the person's name in the chat? I think? Not sure how/if it works on consoles though. And let's not even talk about how complicated it becomes if they also send you a friend request. But yeah, actually managing the blacklist is a nuisance, especially if you pile up more than a few people on there, and it's mind-boggling why they don't improve it (same with emotes, separated into tabs, yes, simple alphabetical ordering? lol still nope). Reporting is also a major pain, it should be a one-click option in that right-click menu, like "blacklist and report as RMT" or some such - one that would send the necessary details automatically, name, message, etc. Like hello, things are getting logged anyway, why do I have to manually type all that in, instead of the system just highlighting it when given a command to do so? And then the replies - automatically generated, but flash up even in the middle of dungeons (kinda counters how /tells themselves are forbidden in there), the support desk always takes ages to load - if it doesn't fail, in which case if you try the history tab, it also takes ages to load and you have to open the message to do away with the notification, which then asks for confirmation of closing the issue (instead of directly just closing the message window), and then it pops up another information window saying the issue has been closed and you have to click ok again to get rid of it, after which you can finally close the support desk window. Tedious even to write it down. Oh and for some reason, some messages flash up the notification again, after a while, I'd guess if you didn't spend at least a few seconds with the window open, "reading" it. Lag/latency/whatnot, it's kind of broken.