And where else should he go and be heard then? Please tell me. Because surely this isn't an open forum, relevant to both the content of the game he's encountered a problem in, nor a place where such complaints can be heard and perhaps advice given or even players and devs notified of said concerns, right?

You basically just told the victim of a crime that they were the reason the crime was committed, and that by speaking up only encourage the crime to be further committed. You're wrong for that. I would expect you being a "new" player yourself to not only be able to understand but perhaps empathize.

Shed no tears and voice no complaint if (or WHEN) it happens to you.