Please fix the freaking website for payments!

[Shizuha]

I have been trying all day to buy crysta 25$ worth all to be stop with error 401, I keep getting this error even on 2 different computers and 3 different cards. WHY DO YOU USE SUCH CRAPPY PAYMENT CHOICES LIKE GOBEL COLLECT! BRING PAY PAL BACK!

[Airget]

Received the following cryptic and useless email from SE, in regards to my cash shop payment not processing:

Dear Customer,

Regarding your request for billing support. Please find your answer below.
If you are receiving an error 601, 406, or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.


I think its funny that they tell me this when this is the exact same card that was used two days earlier to pay for my sub.
Also just another reason why getting a status update on "Paypal" is so important.

Judging from the above try calling your credit card company and see if it is on their end?

[Shizuha]

I've done that and they said nothing is being blocked, its not even going threw for them to block it. So its somthing wrong with GBC
I tired to call SE to ask for help earlyer only to be on hold for 4hours, Way to go on support SE keep it up and your gonna loose me as a paying costumer

[Vespar]

I've done that and they said nothing is being blocked, its not even going threw for them to block it. So its somthing wrong with GBC
I tired to call SE to ask for help earlyer only to be on hold for 4hours, Way to go on support SE keep it up and your gonna loose me as a paying costumer

This was also the response, when I verified with my bank as well. Nothing is blocked. it's on Global Collect's end but SE's billing support personal still have the Audacity to say its on our banks end, when CLEARLY it is not.

[Shizuha]

Can a GM please look into why your website keeps giving error 401?

[Enkidoh]

Because there actually isn't one particular cause for that error - error codes in general usually are just a way of saying "something has gone wrong here" in the most generic way possible, with the actual underlying cause being far more complex that most realize.

Usually the 401 and 601 errors most commonly are caused by either your bank or card vendor (such as Mastercard or Visa) blocking the transaction on their end because their security department believes it possibly fraudulent (online games are a common target for purchases made on stolen card details), or, the browser you're using to access the Mogstation is blocking a security script from running while you enter the card details (such as Firefox with the Adblock and Noscript addons) - this is what 'Global Collect' is, it's a security system that checks your card details as legitimate, so if it's blocked, naturally nothing works. But there are other causes too which are too complex and numerous to list here. So it mostly becomes a process of elimination of causes to fix the problem.

The first I can suggest is to, a) ring your card vendor (that is, the card company like Visa listed on your card, not the bank who issued you it - the only time I had a payment issue with my debit card was ultimately fixed when I rung Visa about it and it turns out they were the ones blocking the transaction and not the bank at all). If that doesn't work, try a different browser to access the Mogstation (or turn off security functions like script blockers). Otherwise, you might have to contact SE's support line I'm sorry to say.

[Synestr]

I feel your pain. I got an unexpected vacation from Eorzea last week due to an error in processing my payment, on a card that I have been using since launch. Attempting to re-enter the card proved fruitless as I got many of the errors you spoke of. I emailed customer support, got the usual lame response of "can't process, contact financial institution" etc.. I replied explaining a few things and their reply again, was contact financial institution, wait 24hours to try again since there is a lock each time you try and it fails, meaning the clock on the lock restarts each time you error out. They even mentioned it could last up to 30 days.

So I let it be. For S&G's Sunday night I tried and it worked. I made sure that my billing info matched my SE account info as I heard that is something that can cause an issue.

I hope it works out for you. If the purchase isn't going through still, use the online chat to support. I had to do that when making a server transfer, using the same card the recurring sub was coming from, and they were able to push it after I got the errors.

GL

[AiChyan]

Thats the standard SE response. Our banks have no issues with authorizing the payments at all. Now I pay via time cards & steam wallet. This issue hasn't been resolved ever. THere is a massive thread about it in the technical support forum with hundreds of replies and no solution.

http://forum.square-enix.com/ffxiv/threads/93493-Payment-Method-Registration-Errors-Error-Code-401-and-601

[StrejdaTom]

Thats the standard SE response. Our banks have no issues with authorizing the payments at all. Now I pay via time cards & steam wallet. This issue hasn't been resolved ever. THere is a massive thread about it in the technical support forum with hundreds of replies and no solution.

http://forum.square-enix.com/ffxiv/t...de-401-and-601

WOW, so many replies. Almost looks like they dont want our money.