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  1. #1
    Player
    Qdox's Avatar
    Join Date
    Sep 2013
    Posts
    6
    Character
    Q'yu D'ox
    World
    Leviathan
    Main Class
    Pugilist Lv 74

    All Sound but Ambient Noise Randomly Stops

    SOLVED: See later post

    Within the past few days I've noticed that my sound has been cutting out after I start up the game at random times. I can just leave the game running with no other programs running and the in-game audio will all cut out except for the ambient background noise. I noticed when I was running Brayflox and suddenly, all I could hear from the game was the sound of the rushing water. This includes all BGM and sound effects. I've noticed this can even happen before I select my character in the main menu. Once I leave whatever area I'm in when the ambient sound is the only thing left, the ambient sound goes as well leaving me with no audio.

    The sliders in my options menu are all turned up to 100 at all times, and nothing changes when this happens, they don't just suddenly go down or anything. I have noticed no pattern of when the audio chooses to cut out, I can just stand in place and at some time it will just stop. To fix it, I have to restart the client entirely, and then it will work for another random amount of time from 2 to 30 minutes or so.

    I've tried installing all manner of audio drivers, I've tried using both my usb audio card and my onboard one. I've tried reinstalling the game. I've tried resetting system settings from the launcher. I don't know what the problem is, it seems to be a problem with the game itself. My audio devices are not being switched out while the game is running or anything either.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Daniel\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_r3.140827-1500)
    SYSTEM_CPU Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 2005
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8129.500MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 9409.500MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.368GB SYSTEM_FREEDISC_SPACE 135.183GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2769.979GB SYSTEM_FREEDISC_SPACE 2450.618GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS AMD Radeon R9 200 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1333
    SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2014 9:44:20 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS AMD Radeon R9 200 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3072.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1333
    SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2014 9:44:20 PM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {9EA3250D-ABEC-4664-92FD-61C094086903}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7246
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/14/2014 6:37:38 PM
    SYSTEM_SOUND Speakers (USB Audio CODEC )
    SYSTEM_SOUND_DEVICE_ID {08CE7EA4-D63A-486E-A763-AB07A1ED5177}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2014 5:14:36 AM
    SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {5E4A9660-0A1A-4F52-A496-ED74E8CFD6C5}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7246
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/14/2014 6:37:38 PM
    SYSTEM_SOUND 1 - VX2453 Series (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {5E8017D1-31E4-4D06-9DA9-60017B583CA7}
    SYSTEM_SOUND_DEVICE_NAME AtihdWB6.sys
    SYSTEM_SOUND_DRIVER_VERSION 9.00.0000.9905
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/11/2014 9:20:04 AM
    SYSTEM_SOUND 2 - VX2453 Series (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {C6457B9F-EE68-42D3-BD80-47CB0D7CB339}
    SYSTEM_SOUND_DEVICE_NAME AtihdWB6.sys
    SYSTEM_SOUND_DRIVER_VERSION 9.00.0000.9905
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/11/2014 9:20:04 AM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FD285CC2-B638-4E46-BE4F-9644BA9B4E89}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7246
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/14/2014 6:37:38 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E91B76D0-6932-11E4-8001444553540000}
    SYSTEM_INPUT_NAME USB GamePad
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {CEAA35F0-1600-11E4-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16C5CBF0-1E86-11E4-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16C5CBF0-1E86-11E4-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {CEAAD230-1600-11E4-8002444553540000}
    SYSTEM_INPUT_NAME Rival Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E91B76D0-6932-11E4-8002444553540000}
    SYSTEM_INPUT_NAME USB GamePad
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {935130C0-2FE7-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Rival Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {16C5F300-1E86-11E4-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2A9EFD20-155A-11E4-8004444553540000}
    SYSTEM_INPUT_NAME USB Audio CODEC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    FF14 Keeps Crashing During the Loading Screen - Google Chrome
    AMD:CCC-AEMCapturingWindow


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 16 NPAPI
    Adobe Shockwave Player 12.1
    MSI Afterburner 4.0.0
    Deluge 1.3.9
    EAGLE 7.1.0
    foobar2000 v1.3.3
    Fraps
    Google Chrome
    Guild Wars 2
    League of Legends
    Mozilla Firefox 34.0.5 (x86 en-US)
    Mozilla Maintenance Service
    OCCT 4.4.0
    OpenAL
    PunkBuster Services
    RivaTuner Statistics Server 6.1.2
    Sapphire TRIXX
    Steam
    Castle Crashers
    Sonic & All-Stars Racing Transformed
    3DMark 11 Demo
    Insurgency
    Duke Nukem 3D: Megaton Edition
    Shadow Warrior
    METAL GEAR RISING: REVENGEANCE
    Battlefield: Bad Company 2
    The Legend of Heroes: Trails in the Sky
    Legend of Grimrock 2
    Lethal League
    Shantae: Risky's Revenge - Director's Cut
    Metro 2033 Redux
    Endless Legend
    FINAL FANTASY XIII-2
    Valkyria Chronicles™
    Shadowrun: Dragonfall - Director's Cut
    METAL GEAR SOLID V: GROUND ZEROES
    Machinarium
    Team Fortress 2
    DiRT 3
    Devil May Cry 4
    Dota 2
    Dustforce
    Counter-Strike: Global Offensive
    Sid Meier's Civilization V
    Bulletstorm
    TechPowerUp GPU-Z
    Heaven Benchmark version 4.0
    Catalyst Control Center
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center - Branding
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    CCC Help Dutch
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    CCC Help Swedish
    Skype™ 6.21
    Java 7 Update 71
    Java 8 Update 25
    FINAL FANTASY XIV - A Realm Reborn
    CCC Help Thai
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    CCC Help Hungarian
    CCC Help Chinese Traditional
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
    DS4Windows
    CCC Help Japanese
    Futuremark SystemInfo
    Microsoft Games for Windows - LIVE Redistributable
    CCC Help Norwegian
    CCC Help Czech
    Java Auto Updater
    CCC Help Danish
    CCC Help German
    CCC Help French
    swMSM
    Intel(R) Management Engine Components
    Microsoft Games for Windows Marketplace
    CCC Help English
    CCC Help Polish
    CCC Help Russian
    League of Legends
    Catalyst Control Center InstallProxy
    AMD Catalyst Control Center
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    CCC Help Greek
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
    Google Update Helper
    USB GamePad
    Catalyst Control Center Localization All
    CCC Help Italian
    Rapture3D 2.4.8 Game
    AI Suite 3
    CCC Help Portuguese
    CCC Help Korean
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
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    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    CCC Help Chinese Standard
    CCC Help Spanish
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000E4C
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000D68
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000508
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000630
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000011E8
    (0)
    Last edited by Qdox; 01-12-2015 at 09:22 AM.

  2. #2
    Player
    Squa11_Leonhart's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,123
    Character
    Kaya Yuuna
    World
    Cerberus
    Main Class
    Archer Lv 70
    Logitech usb headphones?
    (0)

  3. #3
    Player
    Qdox's Avatar
    Join Date
    Sep 2013
    Posts
    6
    Character
    Q'yu D'ox
    World
    Leviathan
    Main Class
    Pugilist Lv 74
    Quote Originally Posted by Squa11_Leonhart View Post
    Logitech usb headphones?
    No, just a Yamaha usb sound card which appears as USB Audio Codec under sound devices, meaning it's generic. I've also tried with my onboard soundcard through Realtek HD Audio drivers, which do the same thing.
    (0)

  4. #4
    Player
    Qdox's Avatar
    Join Date
    Sep 2013
    Posts
    6
    Character
    Q'yu D'ox
    World
    Leviathan
    Main Class
    Pugilist Lv 74
    SOLVED

    Alright I have no idea how this fixed anything at all, and I pity anyone who has this problem themselves. To fix this, I pulled a controller out of my computer's USB slot. Not even a controller, a Mayflash Gamecube Adapter for plugging in controllers. As soon as I did that, all the sound came back within my active session of FFXIV. I don't even want to know how this fixed anything, but if you're having the same problem, try pulling out USB devices.
    (0)