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  1. #1
    Player
    Silversora's Avatar
    Join Date
    Dec 2014
    Posts
    7
    Character
    Sora Starcrest
    World
    Siren
    Main Class
    Conjurer Lv 50

    FF14 Keeps Crashing During the Loading Screen

    Game keeps crashing at the loading screen. Windows Error and system configuration is below. I love playing this game, but issue has been going on for about a month now (paired with a break during the holidays and did not look into it too much). Can anyone help? Doesn't happen with any other game and square mentioned it could be problem with RAM, bought a whole new stick to swap and still an issue. I am sad
    I have tried reinstalling the game 4 times and every display configuration possible, still nothing.

    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x54ac2cd7
    Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x54ac2cd7
    Exception code: 0xc0000005
    Fault offset: 0x00a42b04
    Faulting process ID: 0x1a9c
    Faulting application start time: 0x01d02dcf7ea4608b
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Report ID: d34a1b43-99c2-11e4-96f5-bc5ff4bdc461
    Faulting package full name:
    Faulting package-relative application ID:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\andre\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows Technical Preview 64-bit (6.2, Build 9200) (9879.fbl_release_currentfr.141107-1950)
    SYSTEM_CPU Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 07/05/13 22:45:09 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8122.504MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 9402.504MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.131GB SYSTEM_FREEDISC_SPACE 140.669GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 111.679GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 3051.180 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 1044.758 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1333
    SYSTEM_GRAPHICS_DRIVER_DATE 20/11/2014 21:44:20
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Turtle Beach PX3 (PC))
    SYSTEM_SOUND_DEVICE_ID {EEF39618-6FF4-4C09-B500-60A3555E5E22}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.04.9879.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 04/11/2014 08:17:23
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {0EEBC40B-22DA-4140-B870-2DE9DEC1CB0A}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.04.9879.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 04/11/2014 08:17:22
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {25385785-9665-4511-9E04-C0BEDBD6BE9E}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.04.9879.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 04/11/2014 08:17:22
    SYSTEM_SOUND 1 - SAMSUNG (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {2A3988DD-573F-46BF-919A-34EDFA991EA4}
    SYSTEM_SOUND_DEVICE_NAME AtihdWB6.sys
    SYSTEM_SOUND_DRIVER_VERSION 9.00.0000.9905
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 21/06/2014 12:02:02
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {029B8BC0-8EC4-11E4-8002444553540000}
    SYSTEM_INPUT_NAME Apple Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {029BB2D0-8EC4-11E4-8004444553540000}
    SYSTEM_INPUT_NAME 2.4G Wireless Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {029B64B0-8EC4-11E4-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {029C7620-8EC4-11E4-8006444553540000}
    SYSTEM_INPUT_NAME Razer Naga
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {029C7620-8EC4-11E4-8007444553540000}
    SYSTEM_INPUT_NAME Razer Naga
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {029C9D30-8EC4-11E4-8008444553540000}
    SYSTEM_INPUT_NAME Razer Naga
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F2A52C60-9997-11E4-8001444553540000}
    SYSTEM_INPUT_NAME HID Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Start Menu Search
    Start menu
    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    Event Viewer


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Shockwave Player 12.1
    CrystalDiskInfo 6.2.2 Shizuku Edition
    Mozilla Firefox 34.0.5 (x86 en-GB)
    Mozilla Maintenance Service
    Raptr
    Razer Core
    Steam
    FTL: Faster Than Light
    Kerbal Space Program
    Planetary Annihilation
    Organ Trail: Director's Cut
    Train Simulator 2015
    State of Decay
    The Walking Dead: Season Two
    Mini Metro
    Portal
    BioShock
    TeamViewer 10
    VLC media player
    AMD Catalyst Control Center
    Catalyst Control Center Graphics Previews Common
    Razer Synapse 2.0
    Catalyst Control Center - Branding
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
    CCC Help Dutch
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
    CCC Help Swedish
    Java 8 Update 25
    FINAL FANTASY XIV - A Realm Reborn
    CCC Help Thai
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    CCC Help Hungarian
    QuickTime 7
    CCC Help Chinese Traditional
    CCC Help Japanese
    Apple Application Support
    CCC Help Norwegian
    CCC Help Czech
    Java Auto Updater
    CCC Help Danish
    CCC Help German
    CCC Help French
    swMSM
    CCC Help English
    CCC Help Polish
    Apple Software Update
    CCC Help Russian
    Adobe AIR
    AMD Catalyst Control Center
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    CCC Help Greek
    Google Update Helper
    Adobe Reader XI (11.0.09)
    Catalyst Control Center Localization All
    CCC Help Italian
    Google Chrome
    CCC Help Portuguese
    CCC Help Korean
    Catalyst Control Center InstallProxy
    CCC Help Finnish
    CCC Help Turkish
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    CCC Help Chinese Standard
    CCC Help Spanish
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001F70
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000022DC
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000013A0
    C:\Program Files (x86)\TeamViewer\TeamViewer.exe 00001714
    C:\Users\andre\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe 00000D70
    (0)

  2. #2
    Player
    Squa11_Leonhart's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,123
    Character
    Kaya Yuuna
    World
    Cerberus
    Main Class
    Archer Lv 70
    Radeon.

    turn (Occlusion Culling), (LOD) and (Lod Streaming) settings on.

    and nag amd to fix their drivers.
    (1)

  3. #3
    Player
    Silversora's Avatar
    Join Date
    Dec 2014
    Posts
    7
    Character
    Sora Starcrest
    World
    Siren
    Main Class
    Conjurer Lv 50
    Thanks for replying! Turned all them on and still crashes, same error code as earlier.
    (0)

  4. #4
    Player
    Judge_Xero's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    2,228
    Character
    Divine Gate
    World
    Exodus
    Main Class
    Marauder Lv 60
    Have you tried removing Raptr
    (0)

  5. #5
    Player
    Silversora's Avatar
    Join Date
    Dec 2014
    Posts
    7
    Character
    Sora Starcrest
    World
    Siren
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Judge_Xero View Post
    Have you tried removing Raptr
    Uninstalled, restarted computer and still crashed. Same Error code
    (0)

  6. #6
    Player
    Squa11_Leonhart's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,123
    Character
    Kaya Yuuna
    World
    Cerberus
    Main Class
    Archer Lv 70
    uninstall teamviewer, its known to crash ffxiv.
    (0)

  7. #7
    Player
    Silversora's Avatar
    Join Date
    Dec 2014
    Posts
    7
    Character
    Sora Starcrest
    World
    Siren
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Squa11_Leonhart View Post
    uninstall teamviewer, its known to crash ffxiv.
    Unistalled teamviewer, restarted computer. Still crashes with same error code.
    (0)

  8. #8
    Player
    Squa11_Leonhart's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,123
    Character
    Kaya Yuuna
    World
    Cerberus
    Main Class
    Archer Lv 70
    Exhausting all the known possibilities, the last resort is deleting the client directory and reinstalling.
    (0)

  9. #9
    Player
    Judge_Xero's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    2,228
    Character
    Divine Gate
    World
    Exodus
    Main Class
    Marauder Lv 60
    Are you loading the game from Steam?
    (0)

  10. #10
    Player
    Silversora's Avatar
    Join Date
    Dec 2014
    Posts
    7
    Character
    Sora Starcrest
    World
    Siren
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Squa11_Leonhart View Post
    Exhausting all the known possibilities, the last resort is deleting the client directory and reinstalling.
    By deleting client directory, just do a reinstall? Or is there a something special I need to do?
    (0)

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