So, I'm actually posting about my wife's account.

I'm playing on a trial account, planning on upgrading as soon as my paycheck comes in. My wife would like to try the game too, but we've run into an issue.

We've set up a Square Enix account, confirmed it, etc., and can log in to the main square-enix.com site fine. However, she can not log in to finalfantasyxiv.com, the support site, or anything else. No one-time password, yes, we have the username and password correct. Very frustrating.

Some help would be appreciated...if we can't get her up and running to try it out this weekend, that's 2 lost sales and monthly subs gone.