How can I get technical support?

[DoctorPepper]

This may be a stupid question but are you sure you're not hitting your autorun button by mistake? What you described happening to you is exactly what happens when you press L1 while running with a controller. Also, are you sure that your keyboard/controller keys aren't getting stuck at all?

If not then I would really only recommend a new controller because there isn't going to be much that SE can do for you in this case. They provide software support for their game, not hardware support for your computer.

That said, I've used controller since launch on PC (both W7 and W8.1) and have never had a problem. I've used both a wireless Logitech controller and am currently using a PS4 controller. The only issue I've had is that if my battery dies while in game I'm forced to Calibrate the controller when I plug it in if I don't log out first, takes about 20 seconds to do and not really a big deal. For my PS4 controller I'm using xbox 360 drivers with DS4 software and can use it both plugged in or w/ bluetooth.