How can I get technical support?

[Rizon]

If it happened with 1.0 and 2.0, it's not an SE problem. It's on your end.

People are missing the point. This is SE system. They know it. I have gone to them looking for help in solving my problem. A problem I seem to have only with FFXIV. They probably think like you do, the problem is on my end so they can totally ignore me (and others). Proper Customer Service says that they at least acknowledge you.

To Raidenz: I am pushing 68 Years old. My hands cannot handle that kind of fast, repetitive movement without pain. A controller allows me to play a game that I totally enjoy in my retirement. (Yea I know.....cheap entertainment)

[Saccharin]

People are missing the point. This is SE system. They know it. I have gone to them looking for help in solving my problem. A problem I seem to have only with FFXIV. They probably think like you do, the problem is on my end so they can totally ignore me (and others). Proper Customer Service says that they at least acknowledge you.

It's odd that it's only FF14 1.x and 2.x since they are different code bases. The game was re-wrote.

You wont get the kind of response because the game as you probably know is Japanese and all the dev work is down there. Only NA employees frequent these sites.

Do you use a PC or console?

If a PC what controller do you use, do you use third party software?

Have you checked the controller config in game and see if any options are enabled or need disabling.

[Mishini_Dracoto]

People are missing the point. This is SE system.

Hi Rizon,

I am Mishini / Misenklauph from the Ultros Server. Like many people already viewing this thread, I pride myself in excellent technical skills, and work within the Information-Technology industry. There is a certain degree to which I can appreciate your point. SE's software / make them come up with the solution. I mean, you're wrong, but I get where you are coming from. it works everywhere else, so obviously it's SE's fault.

Well - not really. FFXIV: ARR plays on PS3, PS4, low-end PC's, and high-end PC's, without necessarily having this issue. This means the issue is not with the game client.

I feel like this is the wrong approach though, Ultimately, that is the WHY you need to work to get this resolved. Let's try and fix this problem.

1) What Platform are YOU playing on?
PS3
PS4
Windows XP, 32-bit or 64-bit?
Windows Vista, 32-bit or 64-bit?
Windows 7, 32-bit or 64-bit?
Windows 8, 32-bit or 64-bit?
Windows 10 Beta, 32-bit or 64-bit?
Mac OS?

2) What Make of Controller are you using? (Let's answer this, for right now, not what you have used. Lets get this working with your current setup if we can)
Sony* PS3 Controller
Sony* PS4 Controller
Microsoft Wired gamepad
Microsoft Wireless Gamepad
Other brand PS3
Other brand PS4
Other Brand XBOX.

******************
I'm separating this, because depending on how you answer, these may no longer be relevant. I am howeer under the impression you are playing with a PC. Let's just take a stab in the dark and say you're playing on Windows 7 64-bit.

What are you using for drivers for the controller? I used Motion Joy DS3 to load drivers to make my PS3 Controllers work, as long as I maintain a wired connection. The controllers don't seem to want to pair with my PC's over Bluetooth, but I'm OK with that. Again, I'm stating that this enables my gamepad to work, and it works with FFXIV. Perhaps if you are not using it, you could try, and see if it resolves your issue. Shouldn't necessarily be your first step.
******************
Another big question was already asked. Did you run the Calibration from within FFXIV?
I'm pretty sure the opening screen has a settings option where you can enter in the system settings, you can go to Gamepad, Calibrate, and calibrate the gamepad. When you are completely logged in, it's under either Character configuration, or system configuration, game pad, calibration. Do it. Every once in a while my controller gets buggy and I have to redo it. I'm pretty sure it's because of those DS3 drivers I mentioned I am using. This is not an SE/FFXIV problem.
******************
The original description of the issue, sounds like you hit autorun, and couldn't turn it off. By Default, L1 or Left-Bumper is set to toggle Autorun. Try turning this off completely. again, either system/character config, gamepad, right above the calibration I think it's called "buttons" but when you click on it you can assign actions to the different buttons on the gamepad. You should be able to select your L1 action, and set it to "Do Nothing" Try that and see if it fixes your issue.

if it does, it means one of two things. Either 1) Your gamepad is malfunctioning (key stuck down perhaps?) or 2) You are accidentally hitting the button unknowingly, locking you into autorun. Since you aren't expecting it you have a hard time breaking it. (running backwards, should break it, actually, but moving the joystick left/right willr esult n turning, not breaking the autorun)

I think that's enough for now. Hopefully I've helped.

[Rizon]

To Mishini

to answer your questions

1. I am on a PC running Windows 7 Professional 64 bit. I am using a Logitech F710 Wireless controller that is less then a month old. Previously is was an XBOX 360 controller. I am using a Driver provided by Microsoft ver. 6.1.7601.18199. As I prefer the XBox set up I am unfamiliar with Motion Joy. Do not know if it would help here.

2. Autorun is turned off. Has been for ages. I have preformed the calibration (from within game) on numerous occasions. I performed it when I installed my current controller. To the best of my knowledge hitting autorun should not cause my camera to independently move to a completely overhead view on its own. (Could be wrong there)