Another 35 minutes, and I got this:

-------------------------------------
Agent Melinda S: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Melinda S: While I look over your ticket information, may I have your first name please?
You: XXXXX
Agent Melinda S: Hello L. May I have the SQUARE ENIX ID?
You: XXXXX
You: My PSN is XXXXXX and the one that is wrongly liniked is 'XXXXXX', if that helps
Agent Melinda S: Your account appears to be a European account. Unfortunately, this means you have contacted the incorrect branch for support. This is North American support, and we can only assist with North American accounts. We do not have access to view European accounts. There is more information on European supports hours of operation and information on how to contact them located at http://support.eu.square-enix.com/
You can also contact them via phone at +44 (0)870-600-0182.
-------------------------------------------------------------------

I feel like I'm on candid camera right now...The guy gave me the NA support specifically.

To be continued...