Change userid on PS4

[Zaraaraz]

OK rather than wait 2 weeks for the email to go through, I contacted them via live chat and they deleted the extra userid and now when I launch the game on ps4 I can enter the correct one. Just FYI, live chat is WAY better than waiting on the phone.

Well, you had better luck then. I got some automated bot that just copied and pasted a wall of text on how to submit a special form. And then the connection was closed. The queue was 45 minutes btw. They could have mailed me the same same wall of text last week, really. But here it is:

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Unfortunately you have created a ticket in the wrong format to assist with this issue. You will

need to submit the correct form before we can further assist with this matter. Please follow the steps below.

1.visit the following URL: https://support.na.square-enix.com/c...382&la=1&dax=3
(This form can only be accessed through a computer browser. if you are using a smartphone, please use a

computer/laptop)

2. The "Terms" and "Enter Contact Details" fields will be displayed. Fill out all required fields and click "next"
(Please note that we are unable to provide assistance for this matter unless you agree to these terms.)

3. Confirm that the details were entered correctly and click "Next" then "Submit"

Additionally, in order to proceess this request, we will need you to contact us via live phone or chat support.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a

new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that

will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat

service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

If that link doesn't provide the correct ticket use this link: support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68223
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The first link didn't work for me. The second one did. Accounts are still linked at this point.

To be continued...