@Eye_Gore I'm still waiting for a mail from support. Been waiting for almost a week for a sign of life from them. I ordered some stuff in China on the same day. I got the message last Friday that it was shipped. I wonder what will get here to Europe faster: a package from China through mail (and customs), or a support e-mail from Square Enix.

If there's a solution or answer from support, ever, I will post it here.