I paid for my retainers on 12/9 and SE locked my retainers without any forewarning on Friday 01/02. Clearly less than 30 days after my payment of $19 went through to SE. I've been writing emails, in-game support tickets, writing their FB page, even sat on hold for over 20 minutes with no answer. No one is responding to me... Wtf? So just fyi everyone out there, if you buy the retainer services, take note of how many days you're owed, because apparently they'll just lock them after 24 days and who cares about the 6 others you paid for?! Not SE, not a single person will respond to my dozen + attempts to contact them and in the meanwhile 16 pages of my stuff have been locked away from me. All the money from the stuff they sold as well, all the stuff they're selling is in limbo and I've been unable to send them on ventures. And no way to get a hold of anyone in any way? Absolutely unacceptable.