Horizontal scanlines

[Darkobra]

I got an Nvidia GTX 970 a month or two ago. And ever since, I've been getting horizontal scanlines in FF14. Only this game. Everything else is flawless.

Now I tried a HDMI cable. It worked briefly. The scanlines were gone. Problem is, the HDMI cable stopped being registered the next day and everything I've tried is not working.

I have tried a brand new HDMI cable, uninstalling and reinstalling graphics card drivers and monitor drivers and even a DVI to HDMI cable.

VSync is on. Very first thing I tried.

Now I have two options. Is there any way to stop the scanlines or is there any way to get the HDMI working?

[Spoekes]

You shouldn't have any problems connecting your display with HDMI.

Did you check in the screen resolution config in Windows the "multiple display" setting? maybe it set itself to single display or something?
What resolution you run FF14 and what you run windows?
Do you use sweetFX?

greetz

[Darkobra]

No, I don't use SweetFX. I have both game and desktop resolution at 1920x1080 at 60hz. There is no multiple display. It only shows VGA connection as an Analogue Display.

[Squa11_Leonhart]

This is not a game issue. Suggest asking on a hardware oriented site.

[Darkobra]

This is not a game issue. Suggest asking on a hardware oriented site.

Then why am I ONLY getting scanlines with FF14 and can run everything else flawless? Seems like a game issue to me. If you have anything to prove me wrong and help me fix this, all ears. Otherwise, might I suggest leaving the moderating to the real moderators?

[Squa11_Leonhart]

I don't need to prove you wrong, you need to prove the issue is in the game.

The fact nobody else is confirming your experience is proof enough that it is not the game.

[Raist]

If you can only get Analogue signal to work, then there is something wrong with your hardware. The fact it cleared up briefly when a cable was changed is a usually a pretty good indicator as well. May need to try it with a different monitor if you can, just to rule that out.

Something else you could try I guess... you said you were running 1080p at 60hz. Have you tried to override the refresh just a tad, like 59hz, or maybe running an interlaced refresh rate--just to see if the pattern changes? This may apply somewhat towards answering your last question:

Then why am I ONLY getting scanlines with FF14 and can run everything else flawless? Seems like a game issue to me. If you have anything to prove me wrong and help me fix this, all ears. Otherwise, might I suggest leaving the moderating to the real moderators?

Did you make sure your power supply was sufficient to run the card at full throttle? XIV hammers the piss out of all of your PC's subsystems at once, so much more so than most any other game on the market that are much more optimized. If your PSU is just on the cusp of not providing enough power for the GPU while the system is under heavy loads, you can experience all kinds of odd behavior---a slightly out of phase refresh might be one such side effect.

[Darkobra]

I don't need to prove you wrong, you need to prove the issue is in the game.

The fact nobody else is confirming your experience is proof enough that it is not the game.

Google it. You can prove me wrong or you can prove the many people wrong who said they had the problem with DVI and that HDMI fixes it and, again, only this game.

And I know you're not technical-minded and aiming at a moderator job because didn't you ask me to provide a screenshot before? Like it actually takes what a monitor shows? Please leave the moderating to the mods and the technical talk to the technicians. I can very easily prove it to you. Google can very easily prove it to you. Fact is I'm here for answers and not for an unemployed volunteer providing false facts. Unless you have something to prove me, and the people who recommend third party programs on these very forums, wrong.

I have one rule in life: Never take someone who uses numbers in their name seriously.

If you can only get Analogue signal to work, then there is something wrong with your hardware. The fact it cleared up briefly when a cable was changed is a usually a pretty good indicator as well. May need to try it with a different monitor if you can, just to rule that out.

Something else you could try I guess... you said you were running 1080p at 60hz. Have you tried to override the refresh just a tad, like 59hz, or maybe running an interlaced refresh rate--just to see if the pattern changes? This may apply somewhat towards answering your last question:



Did you make sure your power supply was sufficient to run the card at full throttle? XIV hammers the piss out of all of your PC's subsystems at once, so much more so than most any other game on the market that are much more optimized. If your PSU is just on the cusp of not providing enough power for the GPU while the system is under heavy loads, you can experience all kinds of odd behavior---a slightly out of phase refresh might be one such side effect.

I actually have two monitors of different types and same resolution. I bought a new monitor thinking that was the issue. I was considering lowering the refresh rate to 59hz but didn't think it'd really help especially with V-Sync not preventing the issue. My PSU is currently a Corsair 650. I'm considering buying a 1000 as I suspected the PSU might have been a factor too. I'm also looking to reinstall Windows when Windows 10 comes out to give my computer a complete purge of anything that may be causing any other issues.

People are theorising that when DX11 is released for this game, the scanlines will be gone.

[Raist]

Fact is I'm here for answers and not for an unemployed volunteer providing false facts.

um.... about that. This is a user to user forum, so you are going to get help from the players more so than SE employees. Read the sticky welcoming you to the forum if you don't understand that point. Should also point out that many of these "unemployed volunteers" actually have ties to the industry, either as currently employed technicians/developers/project managers or those who once worked in such capacity in the past but have now changed jobs.

As for the asking of a screenshot... it is a valid request. Yes, a screen capture from within the game may not show anything, but then again it might if it were a graphical anomaly being generated within the game engine due to bad settings or otherwise corrupted assets. Otherwise a screenshot in a more literal sense (as in, take a picture of your screen with a camera and post it) would show what may be happening in post process due to issues with your hardware. So.. yes, it is a valid request, as it would help to clarify just exactly what you are experiencing. What some people think are scanlines are actually something else. For instance, you could have highly unstable memory/GPU/shader cores due to inappropriate clock timing and/or voltage settings, or problems with cooling the components... or any number of other things that could be off within the system. Such things can cause all manner of visual artifacts... having a picture of what you are actually seeing can help those with experience with such things to provide their input based on that past experience.

Again... key words there... experienced users providing you their input based on their past experiences in an effort to help you troubleshoot your specific problem(s). That is how SE intended this forum to be used.

As for your 650 watt PSU... if that is not a problem yet, it may become one eventually. That card itself requires 2x 6 pin power connectors... that means 150 watts needs to be available from the extra connectors (75 watts per 6-pin connector), in addition to the potential 75 watts that can be drawn from the PCI-E slot. The recommendation is a minimum 500 watt PSU for an "average system", considerably more if in SLI. But... that is considering average configurations with average usage. The gaming enthusiast is going to put much more demand on their systems--things like more/faster memory, more advanced cooling, higher clock rates, which ultimately lead to higher voltages being used (ie, you need more watts to keep it stable). And that 145 watts is based on reference design... third parties can tweak clock settings and such, which may result in a higher power requirement in the long run.

Just as an example, your CPU alone could be pulling anywhere from 90-200 watts, depending on what you have and how hard it is working. That is just the CPU, not accounting for any additional cooling that may be in play, other devices on the motherboard, drives, etc. Now consider that even with a certified PSU, you may only be getting around 80-90% of it's rated load under the harsher conditions (high load, high temps, etc.). That is why you want a certified model, generics may only give 60-70% under similar conditions. It becomes even more critical if your PSU has some age on it... even high end models can suffer up to 20 or 30% degradation of their capacitors after about 3 years--the cheaper ones can be double that (not to mention losses that could be happening on your motherboard as well if it has some age on it).

Let's also not forget the line conditions of the wiring in your home... your outlet could be running anywhere from 96 to 128 volts, and is likely a 15 amp circuit. If you aren't running any line conditioning devices, depending on what all is on that circuit you could have some strange things going on that impact the efficiency of your system. I have actually seen cases where monitors had to be plugged into separate outlets because of a weird interference showing up on screen. There are some great UPS models that can help mitigate some of this... simple to install, and well worth the investment if your area has screwy power surges/brownouts and such.

So, depending on what all you have, you could in fact be walking a thinner line for THIS game because, unlike other games that are far more optimized, it is hammering all your subsystems at once and putting far more stress on your power supply by comparison. If you haven't done so yet, you may want to run your system through some power supply calculators to get a clearer picture of what you need for your configuration and playing environment, just to be on the safe side.

[Darkobra]

There's a difference between volunteering help and pretending to be a mod on every thread. Squa11's posting history was abundant with it.

Considering the scanlines disappear with a HDMI cable (which is what I was asking about from the start. How to get that working and not how to upgrade my PSU.) then I think we can rule out the PSU entirely. Even on lower settings they still appear, and again, only with this game.

But I think I really am better off waiting for DX11 and asking at other websites.