My girlfriend started the trial about a week ago and decided to buy the game from Amazon, when she did, she received an 18 digit code in the from of 123456-000-123456-000 from Amazon and when prompted to enter the code on the Mogstation to upgrade, she was asked to enter a 20 digit code in the form of xxxx-xxxx-xxxx-xxxx-xxxx. So obviously we're going to be having problems.

I sent in a ticket soon after and received a confirmation email but no reply on how to fix this issue again it's been days since then!

There was these sort of confusion before the game was launched and I find it very hard to believe that it still exists. This is very frustrating and I would love to play this game with my girlfriend. Especially since her account's already been charged and she's yet to be able to do anything with the game.