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  1. 01-01-2015 02:56 AM #1
    Luigiix
    Player
    Luigiix's Avatar
    Join Date
    Nov 2014
    Posts
    4
    Character
    Agni Durak
    World
    Famfrit
    Main Class
    Marauder Lv 31

    Subscription "recurring" payment problems

    Hi! I need help with something related to subscription payment.
    The other day i bought crysta so i could buy 1 month of gametime. Everything was fine until yesterday when i recieved a bank message telling me that my card was charged again for the same amount i payed for the crysta. Then i checked on the mogstation and noticed there was that pesky "recurring" payment activated again.

    I'm not an expert but as far as i know "recurring" payment only applies when you pay directly from a debit/credit card, am i correct? then why is this happenning again if i'm buying the exact amount of crysta for just one month? I don't get it. How can i get rid of this issue?
    Any help would be greatly apprecciated!

    PD: Happy new year everyone!
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  2. 01-01-2015 05:24 AM #2
    Lexia
    Player Lexia's Avatar
    Join Date
    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    Have you always used crysta or have you used a bank/credit card prior to that? If so when you use a time card and use a CC before it revert to recurring CC payments unless you tell it not to. I would imagine this might be the same setup for crysta. Also did it use your crysta or still available to use?
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