Client freeze on exiting Support Desk

[Grey_Cain]

Time: 3:56 PM MDT, December 27, 2014
Frequency: Once
World name: Ultros
Character name: Cara Verant
NPC name: None
Monster name: None
Class/Level: Dragoon 50
Party or solo: Solo
In-game time: 7:11 PM
Area and coordinates: Coerthas (33, 20)
Steps:
1. Submitted a report for cheating (Gil Seller)
2. After sending, clicked the X in the top-right corner of the Support Desk window
3. Client frozen. After a minute, the screen paled, but the game is still visible and music ongoing.
4. Clicked the X on the top-right of the game window and chose to Close the Program.

Additional note: On re-entering the game, during the loading screen (showing the Coerthas background image) I heard a click. Once the zone loaded and I could move, I noticed that my hotbar had switched to hotbar 2. I don't believe I pressed any buttons to cause this, even while the client was frozen.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alex Pfeiffer\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_r3.140827-1500)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/17/12 17:51:21 Ver: 14.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16334.766MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32718.766MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5.997GB SYSTEM_FREEDISC_SPACE 5.940GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.474GB SYSTEM_FREEDISC_SPACE 72.878GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2393.266GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 680
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 680
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1985.684 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.4709
SYSTEM_GRAPHICS_DRIVER_DATE 12/13/2014 3:08:08 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DEVICE_ID {06829E4B-680C-4FF0-AB3D-4139F7B3393E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/10/2009 9:38:22 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
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SYSTEM_SOUND_DRIVER_DATE 12/10/2009 9:38:22 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1B18A8D2-233B-4A73-A81E-C1403C400E97}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/10/2009 9:38:22 AM
SYSTEM_SOUND Acer T272HL-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3BAE7A92-AA01-43C8-A794-A4E111AA1594}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0033.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/9/2014 10:02:39 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {854C2A10-17DD-11E4-8001444553540000}
SYSTEM_INPUT_NAME Controller (Rock Candy Gamepad for Xbox 360)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {EAC8A0B0-00E2-11DF-8001444553540000}
SYSTEM_INPUT_NAME Microsoft® Digital Media Keyboard 3000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EAC8A0B0-00E2-11DF-8002444553540000}
SYSTEM_INPUT_NAME Microsoft® Digital Media Keyboard 3000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {101E1B40-85CB-11E2-8001444553540000}
SYSTEM_INPUT_NAME CoolTouch® USB Interface 1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
FINAL FANTASY XIV: A Realm Reborn (Not Responding)
FINAL FANTASY XIV: A Realm Reborn


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Anodyne
Audacity 1.2.6
Adobe Community Help
Cisco Connect
Combined Community Codec Pack 2013-05-30
Efficient Calendar Free 3.10
FlashGet 1.9.6.1073
Free ISO Grabber 3.6.1.1
Game Maker 8.0
GoldWave v5.22
Google Chrome
Microsoft Office Home and Student 2007
PlayOnline Viewer & Tetra Master
IrfanView (remove only)
Malwarebytes Anti-Malware version 1.65.1.1000
DH Mobility Modder.NET
NVIDIA Stereoscopic 3D Driver
The Stanley Parable
La-Mulana
Shadowrun Returns
Rogue Legacy
Shovel Knight
Valdis Story: Abyssal City
Winamp
Windows Live Essentials
Microsoft Windows Media Video 9 VCM
PDFCreator
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft_VC90_ATL_x86
Steam
QuickTime
Microsoft_VC90_CRT_x86
Adobe Community Help
Razer Synapse 2.0
Microsoft_VC80_ATL_x86
AdobeColorCommonSetRGB
C3
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Windows Live Upload Tool
MSVCRT
Java 7 Update 21
FINAL FANTASY XIV - A Realm Reborn
Windows Live Communications Platform
Microsoft AppLocale
ASUS PCE-AC68 WLAN Card Utilities/Driver
eReg
Microsoft ASP.NET MVC 4 Runtime
Windows Live Sign-in Assistant
PlayOnline Viewer & Tetra Master
Windows Live Essentials
Java Auto Updater
Catalyst Control Center InstallProxy
Adobe AIR
Windows Phone app for desktop
LG Tool Kit
Character Builder
Microsoft_VC90_MFC_x86
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB954430)
Realtek Ethernet Controller Driver For Windows 7
Microsoft Office Excel MUI (English) 2007
Update for Microsoft Office Excel 2007 Help (KB963678)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (English) 2007
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Word MUI (English) 2007
Update for Microsoft Office Word 2007 Help (KB963665)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Microsoft Office OneNote MUI (English) 2007
Update for Microsoft Office OneNote 2007 Help (KB963670)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Update for Microsoft Office 2007 (KB2508958)
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920790) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596927) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2920792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2920793) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB2596857) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2984942) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Microsoft_VC80_CRT_x86
Catalyst Control Center InstallProxy
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Live Movie Maker
Adventure Tools
erLT
PDF Settings CS5
Google Update Helper
Adobe Reader 9.5.5
Windows Live Sync
Spybot - Search & Destroy
NVIDIA PhysX
Microsoft_VC90_MFCLOC_x86
Sothink SWF Decompiler
CanoScan Toolbox Ver4.9
Adobe Flash Professional CS5
Microsoft_VC80_MFC_x86
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft_VC80_MFCLOC_x86
Anodyne
Windows Live Photo Gallery
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Choice Guard
GenuTax Standard
Realtek High Definition Audio Driver
MSXML 4.0 SP2 (KB973688)
Realtek AC'97 Audio


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Efficient Calendar Free\EfficientCalendarFree.exe 00001488
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00001348
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe 000016D8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000022E4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 000003D4
C:\Program Files (x86)\wlan optimizer 0.21\WLAN Optimizer.exe 000017E4
C:\Users\Alex Pfeiffer\AppData\Roaming\BitTorrent\BitTorrent.exe 000008BC


Connection Specs
-DSL/Telus
-Linksys/E4200


Gamepad Manufacturer: Performance Design Products
Gamepad Model Name: Rock Candy
Gamepad Part Number: PL-3760


Browser Information
-Internet Explorer
-Internet Explorer Version: 11