I'm sorry if this is not the proper section, i was very confused on which section i should be posting this....

So, i went through the Mog Station website for a world change service, after canceling my wedding (eternal bonding ceremony) and erasing all the invitations off my inventory, and all i keep getting is this message when i try world transfer (At Confirm Transfer step):
"- This character has made reservations for a Ceremony of Eternal Bonding. "
(Yes my partner also canceled it...)

Now i am panicking, because not only i lost my ceremony but i also can't change worlds so now i get none and i just lost my wedding ceremony for nothing... I tried sending a support ticket and they directed me here with no help to offer...