So-

A player in my FC was after the wedding dress. I figured I would get one too. She paid the platinum and I had the free. We read she wouldnt get the dress that could be dyed, so I paid for the platinum service too, and now we cannot undertake the quest.

I have confirmed neither of us have started the quest with someone else, and we are both wearing the bracelet. Any ideas? I reached out to a GM and he referred me here, so I have high-hopes.