I can't log it anymore in my Account

[Kitsunal]

Today I was playing, I was in Limsa Lominsa, and I teleport to Eastern thanalan and when I teleport happened one error in the game saying " stop to working" and the game was close, when I tried log in again My character said I was in easter thanalan, but in the loading part, before to be inside the game happen again the problem, over and over.

I tried restart the computer, but nothing, I log it with other character in the same account and I can, but with my account in eastern thanalan, simple I can't always see the same error.

I want to know, what happened..... I am worry in this moment, I really want to log in again.

Plz help


I put here the picture with the error.



and the text say this


Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: ffxiv.exe
Versión de la aplicación: 1.0.0.0
Marca de tiempo de la aplicación: 54907d7e
Nombre del módulo con errores: ffxiv.exe
Versión del módulo con errores: 1.0.0.0
Marca de tiempo del módulo con errores: 54907d7e
Código de excepción: c0000005
Desplazamiento de excepción: 00a51900
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 13322
Información adicional 1: 0a9e
Información adicional 2: 0a9e372d3b4ad19135b953a78882e789
Información adicional 3: 0a9e
Información adicional 4: 0a9e372d3b4ad19135b953a78882e789

Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

[Spoekes]

Try restting your password, as strange as it sounds.

[Kitsunal]

Try restting your password, as strange as it sounds.

I did already and nothing happen, well I ask the computer to my brother for see if the problem is in my computer, and yes, I could log in, I teleport to "mist", log out and log in in my computer and everything perfect like to before, but if I teleport to eastern thanalan........ the game die again.....

I really hope someone help me.....

[Eye_Gore]

If East Thanalan is the only place that it is crashing, something may have been corrupted in the game files. Could try a reinstall of the game and see if that fixes it. A quick thing you could try also, is a reset on your network equipment (modem and/or router). Shut them down for a bout 5 minutes then restart them, its a long shot but may work.

[Kitsunal]

If East Thanalan is the only place that it is crashing, something may have been corrupted in the game files. Could try a reinstall of the game and see if that fixes it. A quick thing you could try also, is a reset on your network equipment (modem and/or router). Shut them down for a bout 5 minutes then restart them, its a long shot but may work.

I did, and the problem was fix it, really thanks for the help, I still don't know what happened, but after reinstall the game now work again, I reset the network too, and everything fine.

I'm happy of can play again, I really love this game

[Squa11_Leonhart]

Radeon GPU?

[Kitsunal]

Radeon GPU?

My video card is nvidia GeForce GT 330M of 1 gb, with Intel Core i3

I don't know if the driver card is not so good for the game, anyway I'm thinking in buy one new one