I was recently assisted by a rep named Gm Caedramir regarding a negative experience. I must say that I was first surprised at how prompt I was responded to. That was awesome. And then to say that he was courteous wouldnt be enough. He went above and beyond my expectations regarding my issue and its resolution, as well as looking into another problem i am having. Kudos Caedramir for being my gold star rep. And thanks for helping with what you can